Connected Space are not interested in New Clients, will loose them for R999

My tenant moved and he was told by Connect Space that i can takeover the contract and that the router could remain. Well after many emails to become a new client of theirs to transfer the contract, they insisted that the tenant had to send me an email to state that he was "gifting" the router to me, as they would need to remove the router, refund the tenant for the router R999 and then install a new router and charge me for this. After the tenant sent them the "gifting" email, i received a call today to say that they made an error and that the email would not suffice. They still had the audacity to ask me when they can collect the router to install the new one? Does this make any sense, other than making more money? Oh and then i asked the individual for the owners contact details and he said they are not allowed to share any details? Connected Space? I think not. One would think that if you loose a customer that you would want to replace this with a new customer ? But clearly not? They are not anywhere on any other social platform either so reaching any decision makers, let alone the owner. Well i guess i will be looking for another service provider as Connected Space not interested, nor do they respond to hellopeter comments from what i can see.