ZT
Zizipho T
1 reviews | Active since Oct 2021
27 Jul 2022, 10:46
Slow Delivery
The special imports are supposed to take 10 business days but on the 11th business day my order was still stuck at "Awaiting to be dispatched from Supplier". There's no specific reasons as to why things are slow except for automated responses via email.
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Connected Devices's replyOfficial
10 Aug 2022, 16:50Hello Zizipho,
Thank you for taking the time to provide a review of your experience with us.
We provide an estimate for items which are listed as "Special Imports" of 10 working days. 90% of items do arrive within this time frame if not sooner. However, as we are reliant in a number of variables from the time of receiving your order until the time we receive it, delays can be encountered at any stage.
The status provided can unfortunately remain unchanged for a number of days (or weeks, if you choose to wait). We believe in honest, transparent feedback rather than telling you what you would prefer to here. It's one of the key pillars that customer service within our organization is built on.
Our responses however aren't automated but actually do come from, what we would like to think, is highly competent member of our team. Again, if a status hasn't changed, you'd unfortunately be told that, which whilst we appreciate being frustrating, it's the same for us.
We'd like nothing more than for your order to be fulfilled as promptly as possible, however this isn't always possible, due to us being reliant on suppliers and in turn those suppliers being reliant on suppliers etc ...
We'd like to apologise for the inconvenience that you've suffered as a result of issuing us with a 1* review.
Please consider the above response and thank you for your understanding.
The Connected Devices Team
Thank you for taking the time to provide a review of your experience with us.
We provide an estimate for items which are listed as "Special Imports" of 10 working days. 90% of items do arrive within this time frame if not sooner. However, as we are reliant in a number of variables from the time of receiving your order until the time we receive it, delays can be encountered at any stage.
The status provided can unfortunately remain unchanged for a number of days (or weeks, if you choose to wait). We believe in honest, transparent feedback rather than telling you what you would prefer to here. It's one of the key pillars that customer service within our organization is built on.
Our responses however aren't automated but actually do come from, what we would like to think, is highly competent member of our team. Again, if a status hasn't changed, you'd unfortunately be told that, which whilst we appreciate being frustrating, it's the same for us.
We'd like nothing more than for your order to be fulfilled as promptly as possible, however this isn't always possible, due to us being reliant on suppliers and in turn those suppliers being reliant on suppliers etc ...
We'd like to apologise for the inconvenience that you've suffered as a result of issuing us with a 1* review.
Please consider the above response and thank you for your understanding.
The Connected Devices Team
Connected Devices's reply10 Aug 2022, 16:50
Official
Hello Zizipho,
Thank you for taking the time to provide a review of your experience with us.
We provide an estimate for items which are listed as "Special Imports" of 10 working days. 90% of items do arrive within this time frame if not sooner. However, as we are reliant in a number of variables from the time of receiving your order until the time we receive it, delays can be encountered at any stage.
The status provided can unfortunately remain unchanged for a number of days (or weeks, if you choose to wait). We believe in honest, transparent feedback rather than telling you what you would prefer to here. It's one of the key pillars that customer service within our organization is built on.
Our responses however aren't automated but actually do come from, what we would like to think, is highly competent member of our team. Again, if a status hasn't changed, you'd unfortunately be told that, which whilst we appreciate being frustrating, it's the same for us.
We'd like nothing more than for your order to be fulfilled as promptly as possible, however this isn't always possible, due to us being reliant on suppliers and in turn those suppliers being reliant on suppliers etc ...
We'd like to apologise for the inconvenience that you've suffered as a result of issuing us with a 1* review.
Please consider the above response and thank you for your understanding.
The Connected Devices Team
Thank you for taking the time to provide a review of your experience with us.
We provide an estimate for items which are listed as "Special Imports" of 10 working days. 90% of items do arrive within this time frame if not sooner. However, as we are reliant in a number of variables from the time of receiving your order until the time we receive it, delays can be encountered at any stage.
The status provided can unfortunately remain unchanged for a number of days (or weeks, if you choose to wait). We believe in honest, transparent feedback rather than telling you what you would prefer to here. It's one of the key pillars that customer service within our organization is built on.
Our responses however aren't automated but actually do come from, what we would like to think, is highly competent member of our team. Again, if a status hasn't changed, you'd unfortunately be told that, which whilst we appreciate being frustrating, it's the same for us.
We'd like nothing more than for your order to be fulfilled as promptly as possible, however this isn't always possible, due to us being reliant on suppliers and in turn those suppliers being reliant on suppliers etc ...
We'd like to apologise for the inconvenience that you've suffered as a result of issuing us with a 1* review.
Please consider the above response and thank you for your understanding.
The Connected Devices Team