Based on recent customer reviews, Connected Devices is facing significant customer experience challenges, with a recurring theme centred on stock unavailability and prolonged refund delays. Customers consistently mention placing orders for devices like Xiaomi phones, tablets, and smartwatches, only to be told suppliers cannot confirm stock. A frequently raised concern is the company's failure to honour its stated ten working day refund policy, with several customers indicating they have escalated matters to lawyers or the National Consumer Commission. Positive feedback, while present, highlights occasional swift delivery and helpful colour substitutions when stock is available.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Connected Devices
How is Connected Devices rated on Hellopeter?
Hellopeter has tracked Connected Devices across 166 reviews. Connected Devices hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Connected Devices? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
No Product and no Refund
I ordered a product from this company, paid for it and despite getting regular updates, did not receive the product, and have not been refunded more than 20 days post cancellation. I dont think the intent of this business is to import that product, but rather just to earn interest on other people's money. I am not sure they will ever pay the refund.
1 reviews | Active since May 2026
No Product and no Refund
I ordered a product from this company, paid for it and despite getting regular updates, did not receive the product, and have not been refunded more than 20 days post cancellation. I dont think the intent of this business is to import that product, but rather just to earn interest on other people's money. I am not sure they will ever pay the refund.
1 reviews | Active since Nov 2015
Cancelled order, refuse refund
Ordered & paid (Payfast) CAT S75 Order# CD33114 from Connected Devices ***. Expect 20 working-days' delay.
1 reviews | Active since Nov 2015
Cancelled order, refuse refund
Ordered & paid (Payfast) CAT S75 Order# CD33114 from Connected Devices ***. Expect 20 working-days' delay.
1 reviews | Active since May 2026
Unacceptable Delays and Refusal to Honour Their Own Refund Policy
I strongly advise against ordering from Connected Devices. On the 24th of March, I placed an order for a Xiaomi Redmi Note 14 Pro 4G. For nearly three weeks, every update I received simply stated that their supplier had not confirmed stock. Realizing this was going nowhere, I officially cancelled my order on the 15th of April. According to Connected Devices' own official terms and conditions, refunds for unavailable items must be processed within 7 working days. It has now been well over 10 working days, and they are in direct breach of their policy. Every single time I follow up via email, I am fed the exact same excuse that my query has been forwarded to their finance team. I paid via PayFast EFT, and holding a customer's funds hostage while failing to fulfill an order is completely unacceptable business practice. They were quick to take my money but are dragging their feet to return it. I expect my full refund immediately.
1 reviews | Active since May 2026
Unacceptable Delays and Refusal to Honour Their Own Refund Policy
I strongly advise against ordering from Connected Devices. On the 24th of March, I placed an order for a Xiaomi Redmi Note 14 Pro 4G. For nearly three weeks, every update I received simply stated that their supplier had not confirmed stock. Realizing this was going nowhere, I officially cancelled my order on the 15th of April. According to Connected Devices' own official terms and conditions, refunds for unavailable items must be processed within 7 working days. It has now been well over 10 working days, and they are in direct breach of their policy. Every single time I follow up via email, I am fed the exact same excuse that my query has been forwarded to their finance team. I paid via PayFast EFT, and holding a customer's funds hostage while failing to fulfill an order is completely unacceptable business practice. They were quick to take my money but are dragging their feet to return it. I expect my full refund immediately.
1 reviews | Active since Apr 2022
I've given up, up to the lawyers now
Terrible service and company! Been buying phones from you for ten years but the last two have been horrible. Eventually requested a refund and got it last time due to your supplier delays while you kept my money. This time you're ignoring me since the 13th of October while you keep my money and failing to get stock from your supplier until this day. Order CD33003: I've referred this matter to lawyers, maybe you will respond now.
1 reviews | Active since Apr 2022
I've given up, up to the lawyers now
Terrible service and company! Been buying phones from you for ten years but the last two have been horrible. Eventually requested a refund and got it last time due to your supplier delays while you kept my money. This time you're ignoring me since the 13th of October while you keep my money and failing to get stock from your supplier until this day. Order CD33003: I've referred this matter to lawyers, maybe you will respond now.
1 reviews | Active since Apr 2020
Unresponsive and Delayed
I placed an order for a tablet, and the help desk contacted me a week later, informing me that they had no stock available so I requested a refund, they responded and recommended an alternative tablet instead. The delivery time was something like 21 days, after I had waited more than a week to hear back from them, so I asked them to proceed with my refund. After a few more days, they said my refund would take 10 - 14 business days. It has now been 19 business days since they agreed to refund me, and this is getting a little ridiculous, given that I placed the order on September 27th. And I haven't heard anything since October 14th.
1 reviews | Active since Apr 2020
Unresponsive and Delayed
I placed an order for a tablet, and the help desk contacted me a week later, informing me that they had no stock available so I requested a refund, they responded and recommended an alternative tablet instead. The delivery time was something like 21 days, after I had waited more than a week to hear back from them, so I asked them to proceed with my refund. After a few more days, they said my refund would take 10 - 14 business days. It has now been 19 business days since they agreed to refund me, and this is getting a little ridiculous, given that I placed the order on September 27th. And I haven't heard anything since October 14th.
1 reviews | Active since Oct 2016
Do not order anything from this company
Don't bother ordering from this company, and if you do just read through the reviews from the past year on here and other platforms like Google Maps and Facebook to know the battle you'll be getting in for. For those that did not receive their refund after the claimed 10 working days I'd suggest getting in touch with a lawyer to recover your money. I'd also suggest opening a complaint with the NCC (can be done online) as they are violating the Consumer Protection Act. Once the NCC catches onto them they can be fined for any violations.
1 reviews | Active since Oct 2016
Do not order anything from this company
Don't bother ordering from this company, and if you do just read through the reviews from the past year on here and other platforms like Google Maps and Facebook to know the battle you'll be getting in for. For those that did not receive their refund after the claimed 10 working days I'd suggest getting in touch with a lawyer to recover your money. I'd also suggest opening a complaint with the NCC (can be done online) as they are violating the Consumer Protection Act. Once the NCC catches onto them they can be fined for any violations.