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Hiddenscars H
1 reviews | Active since Nov 2012
16 Oct 2019, 14:55
Refund delay
I cancelled my order after waiting the promised 10 working days for my order to be delivered and I was promised a refund within 7 working days. Today is day 8 and I haven't received my money and my email enquiries are not be responded to. What else do I need to do to get my money back?
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Replies (2)0
Replies (2)
Connected Devices's replyOfficial
17 Oct 2019, 15:12Hey Katekani,
Thanks for leaving a review of your experience with us.
We're sorry that your order ended up being cancelled, whilst we don't promise delivery at all within a certain period, as that would be pretty *********.
We do however pride ourselves on our customer service team and our communication, your comments however are concerning to us, please allow us to look into this and provide an update as well as some compensation too for getting it wrong as you mention above.
Thank you in advance for your understanding,
The Connected Devices Team
Thanks for leaving a review of your experience with us.
We're sorry that your order ended up being cancelled, whilst we don't promise delivery at all within a certain period, as that would be pretty *********.
We do however pride ourselves on our customer service team and our communication, your comments however are concerning to us, please allow us to look into this and provide an update as well as some compensation too for getting it wrong as you mention above.
Thank you in advance for your understanding,
The Connected Devices Team
Connected Devices's reply17 Oct 2019, 15:12
Official
Hey Katekani,
Thanks for leaving a review of your experience with us.
We're sorry that your order ended up being cancelled, whilst we don't promise delivery at all within a certain period, as that would be pretty *********.
We do however pride ourselves on our customer service team and our communication, your comments however are concerning to us, please allow us to look into this and provide an update as well as some compensation too for getting it wrong as you mention above.
Thank you in advance for your understanding,
The Connected Devices Team
Thanks for leaving a review of your experience with us.
We're sorry that your order ended up being cancelled, whilst we don't promise delivery at all within a certain period, as that would be pretty *********.
We do however pride ourselves on our customer service team and our communication, your comments however are concerning to us, please allow us to look into this and provide an update as well as some compensation too for getting it wrong as you mention above.
Thank you in advance for your understanding,
The Connected Devices Team
Connected Devices's replyOfficial
30 Oct 2019, 20:04Hey Katekani,
Further to our prior response,
We have been able to find numerous recordings of communication between our customer service team and yourself, which do contradict your initial statement.
We would appreciate the opportunity to resolve this,
We look forward to hearing from you,
The Connected Devices Team
Further to our prior response,
We have been able to find numerous recordings of communication between our customer service team and yourself, which do contradict your initial statement.
We would appreciate the opportunity to resolve this,
We look forward to hearing from you,
The Connected Devices Team
Connected Devices's reply30 Oct 2019, 20:04
Official
Hey Katekani,
Further to our prior response,
We have been able to find numerous recordings of communication between our customer service team and yourself, which do contradict your initial statement.
We would appreciate the opportunity to resolve this,
We look forward to hearing from you,
The Connected Devices Team
Further to our prior response,
We have been able to find numerous recordings of communication between our customer service team and yourself, which do contradict your initial statement.
We would appreciate the opportunity to resolve this,
We look forward to hearing from you,
The Connected Devices Team