JP
Jacques P
1 reviews | Active since Mar 2025
27 Mar 2025, 17:35
Please do not make use of this company
Please do not make use of this company. Odered by them a poco x7 pro on march 16. First details provided was on 25 march saying: "it would be 2 days to find a supplier of the phone" two days later and saying they are still waiting for a supplier. Now it will be 2 weeks later and it took a whole week and a half for them to acknowledge the order. Please make use of Mygsm it will be faster and cheaper.
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Connected Devices's replyOfficial
03 Apr 2025, 09:57 Hello Jacques,
Thank you for taking the time to share your experience with us.
We completely understand your frustration with the delays and communication issues, and we sincerely apologise for the inconvenience this has caused. This isn’t the level of service we strive to provide.
After looking into the situation, we can confirm that we acknowledged your order on March 16th and provided an update on March 18th. Due to a public holiday, we were unable to provide another update until March 25th. We realise this may have contributed to the frustration, and we sincerely regret not being able to keep you more informed along the way.
We completely understand your decision to explore faster options like Mygsm, and we respect that. Should you decide to give us another chance in the future, we’ll do everything we can to ensure a much smoother experience. We appreciate your feedback, and we're committed to improving our processes to prevent similar situations in the future.
Thanks again for sharing your thoughts with us, and we wish you the best with your purchase.
Kind regards,
The Connected Devices Team
Thank you for taking the time to share your experience with us.
We completely understand your frustration with the delays and communication issues, and we sincerely apologise for the inconvenience this has caused. This isn’t the level of service we strive to provide.
After looking into the situation, we can confirm that we acknowledged your order on March 16th and provided an update on March 18th. Due to a public holiday, we were unable to provide another update until March 25th. We realise this may have contributed to the frustration, and we sincerely regret not being able to keep you more informed along the way.
We completely understand your decision to explore faster options like Mygsm, and we respect that. Should you decide to give us another chance in the future, we’ll do everything we can to ensure a much smoother experience. We appreciate your feedback, and we're committed to improving our processes to prevent similar situations in the future.
Thanks again for sharing your thoughts with us, and we wish you the best with your purchase.
Kind regards,
The Connected Devices Team
Connected Devices's reply03 Apr 2025, 09:57
Official
Hello Jacques,
Thank you for taking the time to share your experience with us.
We completely understand your frustration with the delays and communication issues, and we sincerely apologise for the inconvenience this has caused. This isn’t the level of service we strive to provide.
After looking into the situation, we can confirm that we acknowledged your order on March 16th and provided an update on March 18th. Due to a public holiday, we were unable to provide another update until March 25th. We realise this may have contributed to the frustration, and we sincerely regret not being able to keep you more informed along the way.
We completely understand your decision to explore faster options like Mygsm, and we respect that. Should you decide to give us another chance in the future, we’ll do everything we can to ensure a much smoother experience. We appreciate your feedback, and we're committed to improving our processes to prevent similar situations in the future.
Thanks again for sharing your thoughts with us, and we wish you the best with your purchase.
Kind regards,
The Connected Devices Team
Thank you for taking the time to share your experience with us.
We completely understand your frustration with the delays and communication issues, and we sincerely apologise for the inconvenience this has caused. This isn’t the level of service we strive to provide.
After looking into the situation, we can confirm that we acknowledged your order on March 16th and provided an update on March 18th. Due to a public holiday, we were unable to provide another update until March 25th. We realise this may have contributed to the frustration, and we sincerely regret not being able to keep you more informed along the way.
We completely understand your decision to explore faster options like Mygsm, and we respect that. Should you decide to give us another chance in the future, we’ll do everything we can to ensure a much smoother experience. We appreciate your feedback, and we're committed to improving our processes to prevent similar situations in the future.
Thanks again for sharing your thoughts with us, and we wish you the best with your purchase.
Kind regards,
The Connected Devices Team