1 reviews | Active since Jun 2011
Pathetic service
I regret purchasing from Connected Devices. The experience has been nothing but frustrating, and I strongly advise others to avoid them.
Once you face an issue, getting a response from their customer service is incredibly difficult. They take much longer than what is stated on their website to process refunds, which is unacceptable. In my case, my order was cancelled, and it is currently day 10 day and are yet to process a refund—far too long for something that should be straightforward.
They claim to value clients and but do absolutely nothting to demostrate this. They of apologies that are hollow at best and contemptuous at best.
Their stock availability is questionable at best. They seemingly have no way to confirm stock with their suppliers, and their estimated timelines for availability feel like complete guesswork. The feedback I received was vague, leaving me uncertain about my order's status.
I should’ve read the reviews before ordering. It’s clear that this company is more of a hassle than it’s worth. If you’re considering buying from them, do yourself a favor and look elsewhere.
Thank you for sharing your experience with us.
Firstly, we would like to apologise for the inconvenience you've experienced and we're sorry for not meeting your expectations
After reviewing your order, we see that we indeed kept you updated on the status of your order and responded to your queries promptly. However, we completely understand that the experience still fell short of what you deserved. Providing excellent service is our top priority, and we regret that this process hasn’t been as smooth as it should be. Regarding your refund, our refund policy indeed states up to 10 working days, depending on the payment method used. We mention this as we have multiple payment gateways, and each has its own refund processing timelines. Due to unforeseen circumstances beyond our control, there is a delay. Rest assured; we are working actively on this matter.
As our products are sourced globally, stock availability can fluctuate and therefore, an estimated timeline for stock availability is based on our supplier updates. While we do our best to provide accurate timeframes, availability can change unexpectedly as our suppliers fulfill orders worldwide.
We are continuously working to improve our processes and ensure a better experience for our customers.
We truly appreciate your patience and understanding.
If you have any further concerns, please don’t hesitate to reach out.
Stay safe,
The Connected Devices Team
Thank you for sharing your experience with us.
Firstly, we would like to apologise for the inconvenience you've experienced and we're sorry for not meeting your expectations
After reviewing your order, we see that we indeed kept you updated on the status of your order and responded to your queries promptly. However, we completely understand that the experience still fell short of what you deserved. Providing excellent service is our top priority, and we regret that this process hasn’t been as smooth as it should be. Regarding your refund, our refund policy indeed states up to 10 working days, depending on the payment method used. We mention this as we have multiple payment gateways, and each has its own refund processing timelines. Due to unforeseen circumstances beyond our control, there is a delay. Rest assured; we are working actively on this matter.
As our products are sourced globally, stock availability can fluctuate and therefore, an estimated timeline for stock availability is based on our supplier updates. While we do our best to provide accurate timeframes, availability can change unexpectedly as our suppliers fulfill orders worldwide.
We are continuously working to improve our processes and ensure a better experience for our customers.
We truly appreciate your patience and understanding.
If you have any further concerns, please don’t hesitate to reach out.
Stay safe,
The Connected Devices Team