BP
Bryan P

1 reviews | Active since Oct 2013

17 Mar 2025, 13:11

No Refund after 3 weeks

Avoid at all cost, I would guess they are drop shippers who can't even get the phones in the first place.

I placed order on 6 Feb, after a few emails over the next couple weeks, it seems the phone was basically not available to order; I then cancelled and requested a refund on 25 Feb. They said it would take up to 10 business days to refund....it has now been 15 business days with no refund!

I have been in touch with them since the 11th business day, and they keep saying they waiting for feedback from their Finance department, what a load of baloney!

Their time frames are so long for every stage of an order, because they are probably revolving debt with each order paid in full, and need time to get more orders to refund previous order refunds

NB. rather buy straight from Amazon

0
Replies (1)
Connected Devices
Connected Devices's reply18 Mar 2025, 08:31
Official
Hello Bryan, Thank you for sharing your experience with us, and we truly apologise for the inconvenience this has caused you.  We completely understand how frustrating it is to have placed an order in February, only to encounter these delays and a lack of clear communication regarding your refund.  Please know that we take these concerns seriously, and we sincerely regret that we haven't met your expectations in resolving this matter promptly. Our team is currently working to get the issue sorted and to ensure your refund is processed as quickly as possible.  As our products are sourced globally, stock availability can fluctuate and therefore, an estimated timeline for stock availability is based on updates provided by our suppliers. While we do our best to provide accurate timeframes, availability can change unexpectedly as our suppliers fulfill orders worldwide.  We appreciate your patience as we work through this and are committed to making this right.  We hope that we can regain your trust in the not too distant future.  Kind regards, The Connected Devices Team