NB
Nathirah B
1 reviews | Active since Nov 2020
22 Sept 2024, 00:58
No phone. No refund
I placed an order on 23 August, and my order status remained on "awaiting feedback from suppliers" for over two weeks. Eventually I requested a refund on 9 September and have had no response since. I have bought countless things online before and never experienced such poor customer service, I've also never been ****med before. Utterly disappointed.
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Connected Devices's replyOfficial
31 Jan 2025, 12:48 Hello Nathirah,
Thank you for sharing your feedback.
We sincerely apologise for the delay and any frustration this has caused you. Providing excellent service is our top priority, and we’re sorry to hear that we fell short in this instance.
We understand how frustrating it is to wait for updates, and we acknowledge that your refund request should have been handled more promptly.
Rest assured, we are continuously working to refine and streamline our processes to enhance our services and better serve our customers.
Stay safe and regards, The Connected Devices Team
Thank you for sharing your feedback.
We sincerely apologise for the delay and any frustration this has caused you. Providing excellent service is our top priority, and we’re sorry to hear that we fell short in this instance.
We understand how frustrating it is to wait for updates, and we acknowledge that your refund request should have been handled more promptly.
Rest assured, we are continuously working to refine and streamline our processes to enhance our services and better serve our customers.
Stay safe and regards, The Connected Devices Team
Connected Devices's reply31 Jan 2025, 12:48
Official
Hello Nathirah,
Thank you for sharing your feedback.
We sincerely apologise for the delay and any frustration this has caused you. Providing excellent service is our top priority, and we’re sorry to hear that we fell short in this instance.
We understand how frustrating it is to wait for updates, and we acknowledge that your refund request should have been handled more promptly.
Rest assured, we are continuously working to refine and streamline our processes to enhance our services and better serve our customers.
Stay safe and regards, The Connected Devices Team
Thank you for sharing your feedback.
We sincerely apologise for the delay and any frustration this has caused you. Providing excellent service is our top priority, and we’re sorry to hear that we fell short in this instance.
We understand how frustrating it is to wait for updates, and we acknowledge that your refund request should have been handled more promptly.
Rest assured, we are continuously working to refine and streamline our processes to enhance our services and better serve our customers.
Stay safe and regards, The Connected Devices Team