RP
Ryno P
1 reviews | Active since Mar 2012
11 Mar 2025, 10:48
NO PHONE! NO REFUND!
Ordered and PAID for a phone early January 2025. I was informed the supplier has placed the product on backorder. I changed my order to a different phone that was "available to order". Again there were issues with securing stock. I asked to cancel the order and for a refund on the 20 February. I was informed it would take 10 Business Days te refund me. Its now on 13 Business Days and no sign of a refund.
Do not use this company!
Helpful (0)
Replies (3)0
Replies (3)
Connected Devices's replyOfficial
12 Mar 2025, 10:11Hello Ryno, Thank you for sharing your experience with us.
Firstly, we would like to sincerely apologise for the inconvenience you've experienced with us.
As our products are sourced globally, stock availability can fluctuate and therefore, an estimated timeline for stock availability is based on our supplier updates. While we do our best to provide accurate timeframes, availability can change unexpectedly as our suppliers fulfill orders worldwide.
We understand how disappointing it is to not receive the refund in a timely manner. Please know that we are working to resolve this issue.
Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. Kind regards, The Connected Devices Team
Firstly, we would like to sincerely apologise for the inconvenience you've experienced with us.
As our products are sourced globally, stock availability can fluctuate and therefore, an estimated timeline for stock availability is based on our supplier updates. While we do our best to provide accurate timeframes, availability can change unexpectedly as our suppliers fulfill orders worldwide.
We understand how disappointing it is to not receive the refund in a timely manner. Please know that we are working to resolve this issue.
Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. Kind regards, The Connected Devices Team
Connected Devices's reply12 Mar 2025, 10:11
Official
Hello Ryno, Thank you for sharing your experience with us.
Firstly, we would like to sincerely apologise for the inconvenience you've experienced with us.
As our products are sourced globally, stock availability can fluctuate and therefore, an estimated timeline for stock availability is based on our supplier updates. While we do our best to provide accurate timeframes, availability can change unexpectedly as our suppliers fulfill orders worldwide.
We understand how disappointing it is to not receive the refund in a timely manner. Please know that we are working to resolve this issue.
Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. Kind regards, The Connected Devices Team
Firstly, we would like to sincerely apologise for the inconvenience you've experienced with us.
As our products are sourced globally, stock availability can fluctuate and therefore, an estimated timeline for stock availability is based on our supplier updates. While we do our best to provide accurate timeframes, availability can change unexpectedly as our suppliers fulfill orders worldwide.
We understand how disappointing it is to not receive the refund in a timely manner. Please know that we are working to resolve this issue.
Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. Kind regards, The Connected Devices Team
RP
Ryno P's updateReviewer Update
13 Mar 2025, 10:23UPDATE: Its now 15 Working Days from when I cancelled my order and requested a refund.
RP
Ryno P's update13 Mar 2025, 10:23
Reviewer Update
UPDATE: Its now 15 Working Days from when I cancelled my order and requested a refund.
Connected Devices's replyOfficial
18 Mar 2025, 08:16 Hello Ryno,
We'd like to sincerely apologise for the ongoing delay.
Our team is currently working to get the issue sorted, and we will update you once the refund has been processed.
Kind regards,
The Connected Devices Team
We'd like to sincerely apologise for the ongoing delay.
Our team is currently working to get the issue sorted, and we will update you once the refund has been processed.
Kind regards,
The Connected Devices Team
Connected Devices's reply18 Mar 2025, 08:16
Official
Hello Ryno,
We'd like to sincerely apologise for the ongoing delay.
Our team is currently working to get the issue sorted, and we will update you once the refund has been processed.
Kind regards,
The Connected Devices Team
We'd like to sincerely apologise for the ongoing delay.
Our team is currently working to get the issue sorted, and we will update you once the refund has been processed.
Kind regards,
The Connected Devices Team