BJ
Bryce J
1 reviews | Active since Jan 2019
07 Jan 2019, 22:34
Mediocre service delivery
Website says 10 days delivery but waited over 30 only to get wrong colour phone. Customer service was good and I understand the suppliers sent incorrect colour. Got money back.
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Connected Devices's replyOfficial
07 Jan 2019, 22:48Hey Bryce J,
Thanks for posting a comment on your experience with us.
This looks like a scenario where it unfortunately went wrong, which, we can assure you, is most certainly not the norm considering our feedback from other customers.
We encountered some unexpected issues over the festive period of 2018 and it did see some issues such as longer than the quoted waiting times as well as stock variant issues which both shouldn't have occurred.
We note that you were offered the upgraded 128GB version however fully understand the color was not to your preference and again, we'd like to apologise for that.
Your feedback is of the utmost importance to us and we continue to take these opportunities to allow us to learn from the mistakes made.
Thank you for taking the time to post feedback of your experience with us.
The Connected Devices Team
Thanks for posting a comment on your experience with us.
This looks like a scenario where it unfortunately went wrong, which, we can assure you, is most certainly not the norm considering our feedback from other customers.
We encountered some unexpected issues over the festive period of 2018 and it did see some issues such as longer than the quoted waiting times as well as stock variant issues which both shouldn't have occurred.
We note that you were offered the upgraded 128GB version however fully understand the color was not to your preference and again, we'd like to apologise for that.
Your feedback is of the utmost importance to us and we continue to take these opportunities to allow us to learn from the mistakes made.
Thank you for taking the time to post feedback of your experience with us.
The Connected Devices Team
Best regards,
Connected Devices's reply07 Jan 2019, 22:48
Official
Hey Bryce J,
Thanks for posting a comment on your experience with us.
This looks like a scenario where it unfortunately went wrong, which, we can assure you, is most certainly not the norm considering our feedback from other customers.
We encountered some unexpected issues over the festive period of 2018 and it did see some issues such as longer than the quoted waiting times as well as stock variant issues which both shouldn't have occurred.
We note that you were offered the upgraded 128GB version however fully understand the color was not to your preference and again, we'd like to apologise for that.
Your feedback is of the utmost importance to us and we continue to take these opportunities to allow us to learn from the mistakes made.
Thank you for taking the time to post feedback of your experience with us.
The Connected Devices Team
Thanks for posting a comment on your experience with us.
This looks like a scenario where it unfortunately went wrong, which, we can assure you, is most certainly not the norm considering our feedback from other customers.
We encountered some unexpected issues over the festive period of 2018 and it did see some issues such as longer than the quoted waiting times as well as stock variant issues which both shouldn't have occurred.
We note that you were offered the upgraded 128GB version however fully understand the color was not to your preference and again, we'd like to apologise for that.
Your feedback is of the utmost importance to us and we continue to take these opportunities to allow us to learn from the mistakes made.
Thank you for taking the time to post feedback of your experience with us.
The Connected Devices Team
Best regards,