CH
Carlos H
1 reviews | Active since May 2024
03 Jun 2024, 11:27
Logistics suck, customer service was ok.
When buying phone they said it would take about 10 working days to arrive, right after paying they sent me an email now saying it would take 20 working days. After about 2 weeks they hadn't even found a suplier of the phone they said they had ready to be shipped. I asked for a reinburse, and it takes a week and a half to get back. The only reason why I am not giving them zero stars is because they actually explained me the situation and had a talk with me about it. Customer service was ok, but they didn't have their logistics in place and I lost literally almost a month in buying my phone.
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Connected Devices's replyOfficial
30 Apr 2025, 12:36Hello Carlos,
Thank you for taking the time to share your experience and we sincerely apologise for the inconvenience you've encountered with your order.
We understand how frustrating it must have been to receive a longer delivery timeframe right after payment was made, especially when you expected the item to be shipped within 10 working days.
Our logistics and internal coordination fell short in this instance, and we regret the impact it had on your time and plans.
While we are glad to hear that our team was able to explain the situation and maintain respectful communication with you, we know that doesn't make up for the time lost and we are truly sorry for that.
Your feedback is appreciated, and we’re actively working on improving our supplier communication and order tracking to avoid this from happening again.
Thank you again for your honest feedback. We appreciate the opportunity to improve on our service.
Kind regards,
The Connected Devices Team
Thank you for taking the time to share your experience and we sincerely apologise for the inconvenience you've encountered with your order.
We understand how frustrating it must have been to receive a longer delivery timeframe right after payment was made, especially when you expected the item to be shipped within 10 working days.
Our logistics and internal coordination fell short in this instance, and we regret the impact it had on your time and plans.
While we are glad to hear that our team was able to explain the situation and maintain respectful communication with you, we know that doesn't make up for the time lost and we are truly sorry for that.
Your feedback is appreciated, and we’re actively working on improving our supplier communication and order tracking to avoid this from happening again.
Thank you again for your honest feedback. We appreciate the opportunity to improve on our service.
Kind regards,
The Connected Devices Team
Connected Devices's reply30 Apr 2025, 12:36
Official
Hello Carlos,
Thank you for taking the time to share your experience and we sincerely apologise for the inconvenience you've encountered with your order.
We understand how frustrating it must have been to receive a longer delivery timeframe right after payment was made, especially when you expected the item to be shipped within 10 working days.
Our logistics and internal coordination fell short in this instance, and we regret the impact it had on your time and plans.
While we are glad to hear that our team was able to explain the situation and maintain respectful communication with you, we know that doesn't make up for the time lost and we are truly sorry for that.
Your feedback is appreciated, and we’re actively working on improving our supplier communication and order tracking to avoid this from happening again.
Thank you again for your honest feedback. We appreciate the opportunity to improve on our service.
Kind regards,
The Connected Devices Team
Thank you for taking the time to share your experience and we sincerely apologise for the inconvenience you've encountered with your order.
We understand how frustrating it must have been to receive a longer delivery timeframe right after payment was made, especially when you expected the item to be shipped within 10 working days.
Our logistics and internal coordination fell short in this instance, and we regret the impact it had on your time and plans.
While we are glad to hear that our team was able to explain the situation and maintain respectful communication with you, we know that doesn't make up for the time lost and we are truly sorry for that.
Your feedback is appreciated, and we’re actively working on improving our supplier communication and order tracking to avoid this from happening again.
Thank you again for your honest feedback. We appreciate the opportunity to improve on our service.
Kind regards,
The Connected Devices Team