SM
Sydney M
1 reviews | Active since Sept 2014
10 Aug 2022, 14:49
Inhappy customer ☹️
This is regarding order number CD27377, I’m currently not happy about the outcome of my order. Prove my unhappiness wrong before further escalations.
Helpful (0)
Replies (3)0
Replies (3)
Connected Devices's replyOfficial
10 Aug 2022, 17:27Hello Sydney,
Thank you for taking the time to post a review of your experience with us, on this platform.
As much as we'd like to be in a position to prove unhappiness wrong, it's beyond the realms of our control :)
We're committed to helping as much as we can however.
We've had a look into your order and have seen that your device arrived with the box open. We were not informed of this and it caught us too by surprise. We deal only with a network of trusted suppliers, however, this is someone in a warehouse, not paying attention to detail and simply taking an action, which as you can see, has such a negative domino effect on a reaction.
Ultimately we're the ones who suffer long term due to the reputational damage this causes, despite no fault on our part.
Our Customer Service team is in direct contact with you and at your disposal,
Thank you for your understanding,
The Connected Devices Team
Thank you for taking the time to post a review of your experience with us, on this platform.
As much as we'd like to be in a position to prove unhappiness wrong, it's beyond the realms of our control :)
We're committed to helping as much as we can however.
We've had a look into your order and have seen that your device arrived with the box open. We were not informed of this and it caught us too by surprise. We deal only with a network of trusted suppliers, however, this is someone in a warehouse, not paying attention to detail and simply taking an action, which as you can see, has such a negative domino effect on a reaction.
Ultimately we're the ones who suffer long term due to the reputational damage this causes, despite no fault on our part.
Our Customer Service team is in direct contact with you and at your disposal,
Thank you for your understanding,
The Connected Devices Team
Best regards,
Connected Devices's reply10 Aug 2022, 17:27
Official
Hello Sydney,
Thank you for taking the time to post a review of your experience with us, on this platform.
As much as we'd like to be in a position to prove unhappiness wrong, it's beyond the realms of our control :)
We're committed to helping as much as we can however.
We've had a look into your order and have seen that your device arrived with the box open. We were not informed of this and it caught us too by surprise. We deal only with a network of trusted suppliers, however, this is someone in a warehouse, not paying attention to detail and simply taking an action, which as you can see, has such a negative domino effect on a reaction.
Ultimately we're the ones who suffer long term due to the reputational damage this causes, despite no fault on our part.
Our Customer Service team is in direct contact with you and at your disposal,
Thank you for your understanding,
The Connected Devices Team
Thank you for taking the time to post a review of your experience with us, on this platform.
As much as we'd like to be in a position to prove unhappiness wrong, it's beyond the realms of our control :)
We're committed to helping as much as we can however.
We've had a look into your order and have seen that your device arrived with the box open. We were not informed of this and it caught us too by surprise. We deal only with a network of trusted suppliers, however, this is someone in a warehouse, not paying attention to detail and simply taking an action, which as you can see, has such a negative domino effect on a reaction.
Ultimately we're the ones who suffer long term due to the reputational damage this causes, despite no fault on our part.
Our Customer Service team is in direct contact with you and at your disposal,
Thank you for your understanding,
The Connected Devices Team
Best regards,
SM
Sydney M's updateReviewer Update
16 Aug 2022, 13:20Thanks I got my device and I’m happy with it. In future make sure you improve on your order turnaround time.
SM
Sydney M's update16 Aug 2022, 13:20
Reviewer Update
Thanks I got my device and I’m happy with it. In future make sure you improve on your order turnaround time.
Connected Devices's replyOfficial
05 Sept 2022, 12:35Hello Sydney,
Thank you for your further update,
As we may have mentioned, the issue encountered with your order wasn't actually related to turnaround time but rather that a product arrived not in the condition as it should have been.
We'd appreciate you updating your review.
The Connected Devices Team
Thank you for your further update,
As we may have mentioned, the issue encountered with your order wasn't actually related to turnaround time but rather that a product arrived not in the condition as it should have been.
We'd appreciate you updating your review.
The Connected Devices Team
Best regards,
Connected Devices's reply05 Sept 2022, 12:35
Official
Hello Sydney,
Thank you for your further update,
As we may have mentioned, the issue encountered with your order wasn't actually related to turnaround time but rather that a product arrived not in the condition as it should have been.
We'd appreciate you updating your review.
The Connected Devices Team
Thank you for your further update,
As we may have mentioned, the issue encountered with your order wasn't actually related to turnaround time but rather that a product arrived not in the condition as it should have been.
We'd appreciate you updating your review.
The Connected Devices Team
Best regards,