SM
Sydney M
1 reviews | Active since May 2023
02 Sept 2024, 16:43
I purchased Nokia G42 on 20/07/2024, fully paid it and never received the phone
I purchased Nokia G42 on 20/07/2024, fully paid it and never received the phone. After the long wait, I cancelled the order on the 16/08/2024 since then I am still waiting for the refund of my funds which also has surpassed the refund period. I am very very disappointed since they the Connected Devices team keeps telling me to wait another period until the funds have been refunded.
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Connected Devices's replyOfficial
28 Feb 2025, 12:41Hello Sydney,
Thank you for sharing your feedback on your experience with us.
We`d like to sincerely apologise for the inconvenience you’ve experienced.
We`d like to sincerely apologise for the inconvenience you’ve experienced.
As our devices are all imported, delays can occur at any time with stock availability, due to not always being 100% accurate at the time of placing an order with our supplier. This is an unfortunate situation beyond our control and we truly understand the negative impact it had on your experience with us.
Regarding refunds, while we aim to process them within our 10 working day timeframe, standard banking procedures can sometimes cause delays. These security measures were implemented to safeguard against ********** transactions, and while they are necessary, it can be frustrating and an inconvenience to the customer.
Thank you for your understanding, and we truly appreciate your feedback.
Kind regards,
The Connected Devices Team
Connected Devices's reply28 Feb 2025, 12:41
Official
Hello Sydney,
Thank you for sharing your feedback on your experience with us.
We`d like to sincerely apologise for the inconvenience you’ve experienced.
We`d like to sincerely apologise for the inconvenience you’ve experienced.
As our devices are all imported, delays can occur at any time with stock availability, due to not always being 100% accurate at the time of placing an order with our supplier. This is an unfortunate situation beyond our control and we truly understand the negative impact it had on your experience with us.
Regarding refunds, while we aim to process them within our 10 working day timeframe, standard banking procedures can sometimes cause delays. These security measures were implemented to safeguard against ********** transactions, and while they are necessary, it can be frustrating and an inconvenience to the customer.
Thank you for your understanding, and we truly appreciate your feedback.
Kind regards,
The Connected Devices Team