BJ
Brent J

1 reviews | Active since Aug 2017

23 Aug 2017, 09:40

Going the extra 8245 miles, not just THE extra mile...

I bought a Wileyfox Swift 2 from Connected Devices a while back. Had it for less than a month when I dropped it and the screen shattered. So shattered that shards were falling off.

Thought that was then end of it and I just wasted a phone. I contacted their customer services and Tohriq responded back to me saying they do not replace screens, but one of his colleagues is heading out to the UK where the Wileyfox offices are and will take my device with to see what can be done. What is my address so the CAN COLLECT the device from me to take.

They came back to me and said the screen is being replaced at NO COST, I must just pay the shipping fees when it is ready t be shipped back to me.

From beginning to end, this company has gone the extra mile to help me. I am blown away with surprise that someone is getting it right!

Thank you Connected Devices!

You guys are AWESOME!

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Replies (1)
Connected Devices
Connected Devices's reply28 Aug 2017, 17:09
Official

Hello Fungaai,

Thank you for taking the time to post feedback about your interaction and experience with Connected Devices.

We pride on being able to adapt and serve our customers needs and pleased you have found this to be the case.

We look forward to being of service to you again soon,

The Connected Devices Team