FALSE ADVERTI*****T
Excuses and Poor service. Time frame is 15 to 20 days delivery *ESTIMATED*. The actual time frame is 6 weeks. Extremely misleading. It should state 6 weeks delivery period. I questioned what happens after 6 week if the don't receive the order, they will reimburse with no penalties. Why should there be penalties, the company did not live up to their standard. So here's a QUESTION, you have my the full purchase amount for 6 working weeks, you have earned interest on the money, and will take another 14 days to reflect in the account.? These question could be answered by the consultant. Only reason is shipment is delayed, due to it been SUMMER, what does the season have to do with the delivery? For future records I will most certainly stay away from purchasing from this company. So many unanswered questions, management does make the time or effort to speak to customers. Dissatisfied and Disappointed with the service
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Connected Devices's replyOfficial
30 Apr 2025, 11:40Hello Seema,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience you have encountered with your order.
We completely understand how disappointing it must have been to expect delivery within 15–20 working days, only to wait much longer. You are right to expect clearer and more accurate communication. We are currently reviewing how we present delivery timeframes to ensure they are more transparent going forward.
While increased shipping volumes during summer months can affect logistics, that’s not an excuse and it’s our responsibility to plan accordingly and inform customers of any delays upfront. We acknowledge that we didn`t do this well and we are truly sorry for falling short.
Regarding your question about reimbur*****t and penalties, if we fail to deliver within the estimated period, there should be no penalties to you, the customer. We regret any confusion caused by how this was explained.
As for the refund processing time, while it does take up to 10 working days depending on the payment provider, we understand this adds to the frustration when you have already waited so long. The processing time is in place due to past incidents involving ********** transactions, which led to stricter banking policies. We know it’s not ideal, and we are working on ways to make this smoother.
It is also concerning to hear you felt ignored, we want every customer to feel heard and respected. Your feedback has been shared with our team, and we are taking it seriously. While we can’t undo your experience, we are learning from it and making changes.
Lastly, we noted that you had chosen to wait for the order, and we are glad it has since been delivered. We hope the product meets your expectations.
Thank you again for your honest feedback. We appreciate the opportunity to improve on our service.
Kind regards,
The Connected Devices Team
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience you have encountered with your order.
We completely understand how disappointing it must have been to expect delivery within 15–20 working days, only to wait much longer. You are right to expect clearer and more accurate communication. We are currently reviewing how we present delivery timeframes to ensure they are more transparent going forward.
While increased shipping volumes during summer months can affect logistics, that’s not an excuse and it’s our responsibility to plan accordingly and inform customers of any delays upfront. We acknowledge that we didn`t do this well and we are truly sorry for falling short.
Regarding your question about reimbur*****t and penalties, if we fail to deliver within the estimated period, there should be no penalties to you, the customer. We regret any confusion caused by how this was explained.
As for the refund processing time, while it does take up to 10 working days depending on the payment provider, we understand this adds to the frustration when you have already waited so long. The processing time is in place due to past incidents involving ********** transactions, which led to stricter banking policies. We know it’s not ideal, and we are working on ways to make this smoother.
It is also concerning to hear you felt ignored, we want every customer to feel heard and respected. Your feedback has been shared with our team, and we are taking it seriously. While we can’t undo your experience, we are learning from it and making changes.
Lastly, we noted that you had chosen to wait for the order, and we are glad it has since been delivered. We hope the product meets your expectations.
Thank you again for your honest feedback. We appreciate the opportunity to improve on our service.
Kind regards,
The Connected Devices Team
Connected Devices's reply30 Apr 2025, 11:40
Official
Hello Seema,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience you have encountered with your order.
We completely understand how disappointing it must have been to expect delivery within 15–20 working days, only to wait much longer. You are right to expect clearer and more accurate communication. We are currently reviewing how we present delivery timeframes to ensure they are more transparent going forward.
While increased shipping volumes during summer months can affect logistics, that’s not an excuse and it’s our responsibility to plan accordingly and inform customers of any delays upfront. We acknowledge that we didn`t do this well and we are truly sorry for falling short.
Regarding your question about reimbur*****t and penalties, if we fail to deliver within the estimated period, there should be no penalties to you, the customer. We regret any confusion caused by how this was explained.
As for the refund processing time, while it does take up to 10 working days depending on the payment provider, we understand this adds to the frustration when you have already waited so long. The processing time is in place due to past incidents involving ********** transactions, which led to stricter banking policies. We know it’s not ideal, and we are working on ways to make this smoother.
It is also concerning to hear you felt ignored, we want every customer to feel heard and respected. Your feedback has been shared with our team, and we are taking it seriously. While we can’t undo your experience, we are learning from it and making changes.
Lastly, we noted that you had chosen to wait for the order, and we are glad it has since been delivered. We hope the product meets your expectations.
Thank you again for your honest feedback. We appreciate the opportunity to improve on our service.
Kind regards,
The Connected Devices Team
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience you have encountered with your order.
We completely understand how disappointing it must have been to expect delivery within 15–20 working days, only to wait much longer. You are right to expect clearer and more accurate communication. We are currently reviewing how we present delivery timeframes to ensure they are more transparent going forward.
While increased shipping volumes during summer months can affect logistics, that’s not an excuse and it’s our responsibility to plan accordingly and inform customers of any delays upfront. We acknowledge that we didn`t do this well and we are truly sorry for falling short.
Regarding your question about reimbur*****t and penalties, if we fail to deliver within the estimated period, there should be no penalties to you, the customer. We regret any confusion caused by how this was explained.
As for the refund processing time, while it does take up to 10 working days depending on the payment provider, we understand this adds to the frustration when you have already waited so long. The processing time is in place due to past incidents involving ********** transactions, which led to stricter banking policies. We know it’s not ideal, and we are working on ways to make this smoother.
It is also concerning to hear you felt ignored, we want every customer to feel heard and respected. Your feedback has been shared with our team, and we are taking it seriously. While we can’t undo your experience, we are learning from it and making changes.
Lastly, we noted that you had chosen to wait for the order, and we are glad it has since been delivered. We hope the product meets your expectations.
Thank you again for your honest feedback. We appreciate the opportunity to improve on our service.
Kind regards,
The Connected Devices Team