**** DROP SHIP WITH NO STOCK AND NO REFUND!!!

Item: Connected Devices
Rating: 1
Author: Wayne M

I ordered an Honour 200 on the 11th of March 2025.

I patiently waited and eventually got a response advising Me that they are experiencing communication issues with their supplier, I then waited and waited...

Eventually, on the 1st of April, they advised that their supplier was out of stock and that their supplier MIGHT get stock in two weeks time. This is the most interesting part where they than tactfully placed Me in a predicament that I could wait on the off chance they receive stock and than immediately adviced that either way I would have to wait two weeks to receive a refund, what BS terms and conditions???!!! Coincidence or shady business tactics??? YOU TELL ME?

It is now 11 days that have lapsed and they informed me that they are still within their 10 business day window to issue a refund and I must wait until the 15th before I can log a ticket for my money back??? What a bunch of bull!

I will not relent until I am refunded!!!

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Replies (1)

Connected Devices's replyOfficial

14 Apr 2025, 13:13

Hello Wayne, Thank you for sharing your experience with us. We would also like to sincerely apologise for the frustration and inconvenience you've experienced. The communication and delays since placing the order have clearly fallen short of what you should expect from us. The back and forth with the suppliers, the uncer*****y around stock, and then being told you would need to wait 10 working days for a refund. It feels unfair, and we get why it comes across as shady or like we’re stalling. That’s not how we want to come across, and it’s definitely not the kind of experience we aim to deliver. We mentioned in previous communication that we provide updates via email on Tuesdays and Fridays or as when required. We also mentioned that our timeframes are based on estimates as delays can be encountered at any time being mindful that the item is being imported especially for you and stock levels can deplete at any time. Generally, when our suppliers inform us that an item is out of stock and on backorder, an estimated date is provided which is then passed onto the customer. We are always committed in being transparent with our customers, regardless of whether it is positive or negative feedback. To clarify, our refund processing policy does specify up to 10 business days depending on the payment method used when the order was placed, once a cancellation is confirmed. While we understand this timeframe may feel excessive, it is in place due to standard processing and banking timelines. We recognise that this situation has caused you a great deal of frustration, and for that, we are truly sorry. Rest assured; your refund is a priority. Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. Kind regards, The Connected Devices Team

Connected Devices's reply14 Apr 2025, 13:13

Official