KS
Karen S
1 reviews | Active since Nov 2021
05 Sept 2022, 12:21
Don't waste your money - totally unreliable
Don't use this company - it's all false advertising on the premise of cheap prices. It's honestly not worth it. I ordered a device 12 days for a gift intended for end September, and my order status has remained at 'Awaiting confirmation of stock with supplier'. Whilst I understand that a Special Import can experience delays (as mentioned on the website), I don't expect to wait 2 weeks just to know if the supplier has stock, and then still have to wait however long for the item to be imported and delivered. And the customer service has been beyond poor in answering my questions and resolving my problem. I have cancelled the order in the hopes that I do actually get my refund. I'd rather pay the extra money and go to a company that is reliable and can tell me within a few hours whether or not I am getting my device, and an approximate delivery date.
Helpful (0)
Replies (3)0
Replies (3)
Connected Devices's replyOfficial
05 Sept 2022, 12:34Hello Karen,
Thank you for taking the time to post a review of your experience with us on this platform.
We're sorry to have received feedback of this nature.
Firstly, we do not participate in the practice of False Advertising, we're in our 6th year, one can see from the thousands of independent, real customer reviews that our pricing is not false nor under false premise.
We can encounter delays, when sourcing products from abroad. We are reliant (much like you are), on supply partners (who in turn would be reliant on other supply partners) to deliver goods at dates at which they're expected. Variances to these delivery estimates are often encountered without any meaningful reason, it's part of the environment within which we operate.
It's most certainly not the norm, but we do find we're seeing more and more of it, in this new post Covid era with the challenges being faced.
We're heavily invested in our Customer Service Team and to receive feedback that they're beyond poor is upsetting. We've instructed them to supply you with the Kindle at no cost whatsoever to you, they will bare the cost collectively for their poor performance.
Once again, our apologies for the experience you've encountered and thank you for taking the time to consider our response.
The Connected Devices Team
Thank you for taking the time to post a review of your experience with us on this platform.
We're sorry to have received feedback of this nature.
Firstly, we do not participate in the practice of False Advertising, we're in our 6th year, one can see from the thousands of independent, real customer reviews that our pricing is not false nor under false premise.
We can encounter delays, when sourcing products from abroad. We are reliant (much like you are), on supply partners (who in turn would be reliant on other supply partners) to deliver goods at dates at which they're expected. Variances to these delivery estimates are often encountered without any meaningful reason, it's part of the environment within which we operate.
It's most certainly not the norm, but we do find we're seeing more and more of it, in this new post Covid era with the challenges being faced.
We're heavily invested in our Customer Service Team and to receive feedback that they're beyond poor is upsetting. We've instructed them to supply you with the Kindle at no cost whatsoever to you, they will bare the cost collectively for their poor performance.
Once again, our apologies for the experience you've encountered and thank you for taking the time to consider our response.
The Connected Devices Team
Connected Devices's reply05 Sept 2022, 12:34
Official
Hello Karen,
Thank you for taking the time to post a review of your experience with us on this platform.
We're sorry to have received feedback of this nature.
Firstly, we do not participate in the practice of False Advertising, we're in our 6th year, one can see from the thousands of independent, real customer reviews that our pricing is not false nor under false premise.
We can encounter delays, when sourcing products from abroad. We are reliant (much like you are), on supply partners (who in turn would be reliant on other supply partners) to deliver goods at dates at which they're expected. Variances to these delivery estimates are often encountered without any meaningful reason, it's part of the environment within which we operate.
It's most certainly not the norm, but we do find we're seeing more and more of it, in this new post Covid era with the challenges being faced.
We're heavily invested in our Customer Service Team and to receive feedback that they're beyond poor is upsetting. We've instructed them to supply you with the Kindle at no cost whatsoever to you, they will bare the cost collectively for their poor performance.
Once again, our apologies for the experience you've encountered and thank you for taking the time to consider our response.
The Connected Devices Team
Thank you for taking the time to post a review of your experience with us on this platform.
We're sorry to have received feedback of this nature.
Firstly, we do not participate in the practice of False Advertising, we're in our 6th year, one can see from the thousands of independent, real customer reviews that our pricing is not false nor under false premise.
We can encounter delays, when sourcing products from abroad. We are reliant (much like you are), on supply partners (who in turn would be reliant on other supply partners) to deliver goods at dates at which they're expected. Variances to these delivery estimates are often encountered without any meaningful reason, it's part of the environment within which we operate.
It's most certainly not the norm, but we do find we're seeing more and more of it, in this new post Covid era with the challenges being faced.
We're heavily invested in our Customer Service Team and to receive feedback that they're beyond poor is upsetting. We've instructed them to supply you with the Kindle at no cost whatsoever to you, they will bare the cost collectively for their poor performance.
Once again, our apologies for the experience you've encountered and thank you for taking the time to consider our response.
The Connected Devices Team
KS
Karen S's updateReviewer Update
05 Sept 2022, 12:51Thank you for your prompt reply which is impressive. It's such a pity that I couldn't get this kind of speedy resolution through the repeated interactions I have had with your agent, and that it took a poor review to get something done. But you are missing the point - I am very happy to pay for the device - what I want is the device by a certain date. Giving me a free device in 2 month's time isn't helping my situation. I do also totally understand supply complexities and difficulties - what I don't understand is that it can take 2 weeks just to know IF your supplier has the item. Surely that should be a simple yes or no answer that merely takes a look at an online stock list? So the question is... can I get the device by 14 September? If not, please don't worry because I will place the order elsewhere.
KS
Karen S's update05 Sept 2022, 12:51
Reviewer Update
Thank you for your prompt reply which is impressive. It's such a pity that I couldn't get this kind of speedy resolution through the repeated interactions I have had with your agent, and that it took a poor review to get something done. But you are missing the point - I am very happy to pay for the device - what I want is the device by a certain date. Giving me a free device in 2 month's time isn't helping my situation. I do also totally understand supply complexities and difficulties - what I don't understand is that it can take 2 weeks just to know IF your supplier has the item. Surely that should be a simple yes or no answer that merely takes a look at an online stock list? So the question is... can I get the device by 14 September? If not, please don't worry because I will place the order elsewhere.
Connected Devices's replyOfficial
05 Sept 2022, 22:20Thank for your further reply Karen.
It is indeed a pity that despite the significant investment we've made in our Customer Service agents, something as trivial as this could happen.
We appreciate you're happy to pay for the device, however on our side, how else do we correct such problematic behavior other than penalizing in the manner in which we're forced to.
Your comments remain valid as this is down to the poor performance of the agent concerned.
We're expecting our shipment containing Kindles to ship from Wednesday (7th of Sep) of this week. If no delays in transit, they should be with us on/by the 12th.
Thank you for your understanding either way.
The Connected Devices Team
It is indeed a pity that despite the significant investment we've made in our Customer Service agents, something as trivial as this could happen.
We appreciate you're happy to pay for the device, however on our side, how else do we correct such problematic behavior other than penalizing in the manner in which we're forced to.
Your comments remain valid as this is down to the poor performance of the agent concerned.
We're expecting our shipment containing Kindles to ship from Wednesday (7th of Sep) of this week. If no delays in transit, they should be with us on/by the 12th.
Thank you for your understanding either way.
The Connected Devices Team
Connected Devices's reply05 Sept 2022, 22:20
Official
Thank for your further reply Karen.
It is indeed a pity that despite the significant investment we've made in our Customer Service agents, something as trivial as this could happen.
We appreciate you're happy to pay for the device, however on our side, how else do we correct such problematic behavior other than penalizing in the manner in which we're forced to.
Your comments remain valid as this is down to the poor performance of the agent concerned.
We're expecting our shipment containing Kindles to ship from Wednesday (7th of Sep) of this week. If no delays in transit, they should be with us on/by the 12th.
Thank you for your understanding either way.
The Connected Devices Team
It is indeed a pity that despite the significant investment we've made in our Customer Service agents, something as trivial as this could happen.
We appreciate you're happy to pay for the device, however on our side, how else do we correct such problematic behavior other than penalizing in the manner in which we're forced to.
Your comments remain valid as this is down to the poor performance of the agent concerned.
We're expecting our shipment containing Kindles to ship from Wednesday (7th of Sep) of this week. If no delays in transit, they should be with us on/by the 12th.
Thank you for your understanding either way.
The Connected Devices Team