PM
Porai M
1 reviews | Active since Jan 2014
11 Mar 2025, 09:06
Dishonest and don’t care for the customer.
No refund after requesting it since the 7th of February and they have promised me since then. 3rd March, promised it will be done by 10th. Still no money. You guys are a ****. This is beyond dishonest and the worst flouting of the consumer acts and my rights as a consumer.
Helpful (0)
Replies (1)0
Replies (1)
Connected Devices's replyOfficial
12 Mar 2025, 09:53Hello Porai, Thank you for sharing your experience with us. We sincerely apologise for the frustration and inconvenience you've experienced. Providing excellent service is our top priority, and we're sorry we fell short.
We’ve investigated your order and see that you’ve been waiting longer than expected for your refund. This delay is caused due to the technical issues which we encountered, and were communicated to you. However, this is completely unacceptable, and we understand how disappointing it is to not receive the refund in a timely manner. Please know that we are working to resolve this issue. Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. Kind regards, The Connected Devices Team
We’ve investigated your order and see that you’ve been waiting longer than expected for your refund. This delay is caused due to the technical issues which we encountered, and were communicated to you. However, this is completely unacceptable, and we understand how disappointing it is to not receive the refund in a timely manner. Please know that we are working to resolve this issue. Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. Kind regards, The Connected Devices Team
Connected Devices's reply12 Mar 2025, 09:53
Official
Hello Porai, Thank you for sharing your experience with us. We sincerely apologise for the frustration and inconvenience you've experienced. Providing excellent service is our top priority, and we're sorry we fell short.
We’ve investigated your order and see that you’ve been waiting longer than expected for your refund. This delay is caused due to the technical issues which we encountered, and were communicated to you. However, this is completely unacceptable, and we understand how disappointing it is to not receive the refund in a timely manner. Please know that we are working to resolve this issue. Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. Kind regards, The Connected Devices Team
We’ve investigated your order and see that you’ve been waiting longer than expected for your refund. This delay is caused due to the technical issues which we encountered, and were communicated to you. However, this is completely unacceptable, and we understand how disappointing it is to not receive the refund in a timely manner. Please know that we are working to resolve this issue. Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. Kind regards, The Connected Devices Team