JC
Juan C
1 reviews | Active since Aug 2017
23 Jan 2025, 11:01
Avoid Connected Devices. Hassle is greater than the benefit.
Best to avoid buying from them.
They seemingly unable to confirm stock with suppliers. Timelines for "possibly" available are thumb sucks. Feedback is vague.
Order was cancelled and it takes them 10 days to process a refund. An unreasonable amount of time.
Should've read the reviews before ordering. It seems like this place is more of hassle than its worth.
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Replies (1)
Connected Devices's replyOfficial
31 Jan 2025, 12:32 Hello Juan,
Thank you for sharing your feedback on your experience with us.
We`d like to sincerely apologise for the inconvenience you’ve experienced. As our devices are all imported, stock availability at our suppliers may not always be 100% accurate at the time of placing an order. This an unfortunate situation beyond our control and we truly understand the negative impact it had on your experience with us.
We also noticed that your order was placed over the festive period when our suppliers were closed for the holidays and therefore there was a delay in confirming the order. The delay in confirmation and reason for this was also communicated to you. We are always committed in providing timely updates and being transparent with our customers regarding any issues encountered or order statuses.
Regarding refunds, while we aim to process them within our 10 working day timeframe, standard banking procedures can sometimes cause delays. These security measures were implemented to safeguard against ********** transactions, and while they are necessary, it can be frustrating and an inconvenience to the customer.
If you have not yet received your refund, please do not hesitate to reach out to our Customer Service Team, and we will escalate the matter immediately.
Thank you for your understanding, and we truly appreciate your feedback.
Kind regards,
The Connected Devices Team
Thank you for sharing your feedback on your experience with us.
We`d like to sincerely apologise for the inconvenience you’ve experienced. As our devices are all imported, stock availability at our suppliers may not always be 100% accurate at the time of placing an order. This an unfortunate situation beyond our control and we truly understand the negative impact it had on your experience with us.
We also noticed that your order was placed over the festive period when our suppliers were closed for the holidays and therefore there was a delay in confirming the order. The delay in confirmation and reason for this was also communicated to you. We are always committed in providing timely updates and being transparent with our customers regarding any issues encountered or order statuses.
Regarding refunds, while we aim to process them within our 10 working day timeframe, standard banking procedures can sometimes cause delays. These security measures were implemented to safeguard against ********** transactions, and while they are necessary, it can be frustrating and an inconvenience to the customer.
If you have not yet received your refund, please do not hesitate to reach out to our Customer Service Team, and we will escalate the matter immediately.
Thank you for your understanding, and we truly appreciate your feedback.
Kind regards,
The Connected Devices Team
Connected Devices's reply31 Jan 2025, 12:32
Official
Hello Juan,
Thank you for sharing your feedback on your experience with us.
We`d like to sincerely apologise for the inconvenience you’ve experienced. As our devices are all imported, stock availability at our suppliers may not always be 100% accurate at the time of placing an order. This an unfortunate situation beyond our control and we truly understand the negative impact it had on your experience with us.
We also noticed that your order was placed over the festive period when our suppliers were closed for the holidays and therefore there was a delay in confirming the order. The delay in confirmation and reason for this was also communicated to you. We are always committed in providing timely updates and being transparent with our customers regarding any issues encountered or order statuses.
Regarding refunds, while we aim to process them within our 10 working day timeframe, standard banking procedures can sometimes cause delays. These security measures were implemented to safeguard against ********** transactions, and while they are necessary, it can be frustrating and an inconvenience to the customer.
If you have not yet received your refund, please do not hesitate to reach out to our Customer Service Team, and we will escalate the matter immediately.
Thank you for your understanding, and we truly appreciate your feedback.
Kind regards,
The Connected Devices Team
Thank you for sharing your feedback on your experience with us.
We`d like to sincerely apologise for the inconvenience you’ve experienced. As our devices are all imported, stock availability at our suppliers may not always be 100% accurate at the time of placing an order. This an unfortunate situation beyond our control and we truly understand the negative impact it had on your experience with us.
We also noticed that your order was placed over the festive period when our suppliers were closed for the holidays and therefore there was a delay in confirming the order. The delay in confirmation and reason for this was also communicated to you. We are always committed in providing timely updates and being transparent with our customers regarding any issues encountered or order statuses.
Regarding refunds, while we aim to process them within our 10 working day timeframe, standard banking procedures can sometimes cause delays. These security measures were implemented to safeguard against ********** transactions, and while they are necessary, it can be frustrating and an inconvenience to the customer.
If you have not yet received your refund, please do not hesitate to reach out to our Customer Service Team, and we will escalate the matter immediately.
Thank you for your understanding, and we truly appreciate your feedback.
Kind regards,
The Connected Devices Team