The brand does not match the product

I'm quite disappointed that I am the first one here as everything I've known and heard about the company is that it is prestigious and professional however my experience within the company is contrary to popular belief.I am stationed in the Vodafone campaign and do not have enough space to list the infractions and ********* behavior I have experienced so far 1.Ever since Concentrix took over webhelp we are yet to sign Concentrix contractual agreements-it doesn't make sense to be expected to adhere to concentrix policies when I don't have any contractual obligations to concentrix 2.I have seen agents being suspended without charge sheets and sent to Disciplinary hearing and only then advised of concentrix policies and procedures

Vodafone has me handling the workload of 5 departments despite being trained for only one.I now handle *****,Tech, Accessibility,Care and Billing but my pay is only for Care.I have not been sufficiently trained for the other job skills as I don't consider screen shots on teams and article reference as proper training.To top it all off we don't have SMEs for support and our managers are also not adequately trained it's just blind leading the blind.We have escalated with grievances but nothing seems to change instead we get threatened with warnings on minor misconduct in efforts to intimidate us. The campaign itself is suffering from high absence because agents have now reached a level of not caring if the absence is paid or not as long as we can hold on to what sanity we have left.