No communication. Deduction before installation and not even the right amount

Hi. Please can you tell me why your company in deducting R1070 from my account if I signed an agreement for 20Mb line of R 830 and you haven't even installed my wifi yet. 😡😡😡. I have received no info on when it will be installed or what is going on. If this is the level of service I will cancel and go with someone else. Owen Du Toit. Address Pine hurst 97 Somerset west