ComX never gives you what you expect, from a business!

I was the first person to sign up for Fibre within Twee Kuilen Resort, with ComX (see some attached pics)

Because since the router from ComX was installed, i didn’t get a speed that even went past maybe 10mbps or close by, i contacted ComX for help and answers.

I was forced (by Wieland - tech guy) to purchase x2 expensive high-end routers (and 5, 10 & 15 meter cables - too long, money wasted, laying all over looking untidy tripping over) from Matrix, after being told by Wieland which one to purchase.

And THIS is how ComX does installations and how they leave their jobs done for the day.

He came to test the one that came from Matrix and found that the ports were capped at 100mbps.

The thing is... I bought it by HIS recommendation! I then had to send it back and buy a more expensive one. Have all the receipts if needed.

You see, according to Wieland, the ComX router only gives you a connection THERE where the router is. I tried it. See pics attached.

Speeds never ever reached anywhere close to 200up & 200down. And don’t even talk about the WiFi, while even standing NEXT TO the ComX router! Its next to nothing!

Wieland then told me to purchase cables going from the ComX router to my living room, plus a router and from the ComX router to my daughters room downstairs, plus the cables, plus going from the ComX router cables going up to my room on the top floor, plus a router.

I did all of that and STILL do i NOT get what I’ve signed a contract for... at ANY time!

My daughter and i are home 24/7 and on either our phones, tablets, laptops or PCs all the time.

I cannot do what i need to do at home, with having such a terrible internet connection. There is a valid reason for me chosing the high up and down speeds of 200 each. But now im stuck on speeds that are making me lose money by the hour!

The contract cannot be valid, seeing as Michelle told me in a recorded conversation, that ComX is the only ISP Twee Kuilen is using with Router Networks for Fibre. And also because the contract I’ve signed for is for a 200mbps up and 200mbps down. Yet I’m not getting that, or ever will I suppose.

ComX power cable on their router is too short, so i have to use an extension from their router, to reach a plug not even 2 feet away.

All the pictures were taken different dates and at different times. My phone is a Samsung S10+ and it records dates, times and locations of all media taken, should it be required.

Not only is my case rock solid just for the amounts of hours I’ve spent gathering all information/proof to complain to ComX & Router Networks all the time, its the fact that i was **** to numerous times by Michelle and the tech guy (Wieland) and to put the cherry on top, the fact that ive never gotten the speeds ive signed up for. Breech of contract.

On the 11th July 2022, 3 (three) men from ComX (see attached pics) were at my house to put trunking on all the cables hanging loosely everywhere. I told them to come back maybe the next day or so. Im still waiting!!!

Ive wasted so much time and MONEY on getting this miserable serives provided by ComX through Router Networks to not only work, but to work PROPERLY!

Today is not even a month into having the newly laid Fibre services within our Twee Kuilen Resort and every single owner that’s got a fibre connection through ComX, is complaining (screaming their lungs out) on the horrible service we are all receiving since day one!

I cannot believe that I even tried to promote ComX on the 28th July within our owners chat group. See attached...

My god!

ComX, take note that within the next few days, you will be receiving complaints for all the other owners within Twee Kuilen Resort.

By the way… Wieland and another tech guy from ComX (coloured man – don’t recall his name), have been to my house several times, yet at NO POINT was the horrible connection provided by ComX, resolved/bettered/fixed/etc!

I’ve signed up for the 200up & 200down, yet not even one day, have any of my devices reached even a quarter of that what im supposed to be signed up for. Unless plugged directly into the Router Networks line with my cables, running through one of my newly bought quality routers

An extremely valid question here is, why does ComX provide their customers with sub-standard routers? Especially knowing the size of the house the installation will take place?

Ive Googled and found routers that can cover a 3 to 4 story house overall and the price isnt that high.

For a business like ComX and Router Networks, working together, they could get the best routers on the market, at the lowest prices, to keep their customers happy. But theyve never bothered to take that extra step, called Customer Satisfaction.

At no time has ComX nor Router Networks made any visit to out Resort or have sent any of us emails, sms, etc explaining why their connection is way below par.

I find it insulting and truly atrocious for a business to start off with such a immense amount of clients, like that.

Shame on you!

I DO NOT recommend ComX or Router Networks to anyone… they are full of empty promises!