ComX Networks fail to install fibre within communicated time - Tardy behaviour

I enquired on 1 December about fibre services at my property in Somerset West and submitted the completed forms on 6 December 2022. I was advised that the installation will happen between 10 and 15 days (i.e. calander days).

To date, no communication has been made by ComX for the installation at my property. I have further sent an email on 16 December 2022 and no one even attempted to respond to my email or give me a courtesy call. This is highly unprofessional and I will be taking this up with Somerset Lakes Management as well.

As a legal practitioner, I require continuous and uninterrupted access to internet services. I note that there’s various other complaints against ComX Networks regarding tardiness. If our relationship starts off in this manner, I’m scared to see what is to come, should this relationship continue.

If my complaint is not resolved amicably, I will have no other option but to cancel your services, as you are not in a position to deliver performance as promised and communicated.

Should my query not be resolved within 5 working days, I will cancel this service and make use of other available services.