1 reviews | Active since Nov 2016

05 Feb 2018, 13:45

Worst WiFi router

Having an ISP that supposedly provide a WiFi service via their own router - ja well no fine. Ain't happening. Had the device for more than a year and it worked just fine. Now suddenly I cannot even move await more than 5 meters from the device and there is absolutely Zero reception.

The so called Service Center is like reading from a book....line for line response and no real action - no wonder since the staff turn around is something to worry about!! Have called, wrote emails, gave evidence etc. etc. and still the issue has not been addressed nor resolved other than telling me they will look into it and telling me to pay for a booster - hell no!

Why should I have to pay for extra equipment when it worked perfectly fine before? They have made changed to the connection and therefore they must sort it out.

If you want a fast Uncapped LAN service - go for it, but truly - do not expect anything else in the way of WiFi service!!

0
Replies (3)
Comtel Communications
Comtel Communications's reply16 Apr 2018, 15:34
Official

We trust the matter has been resolved

Comtel Communications
Comtel Communications's reply16 Apr 2018, 15:34
Official

We trust the matter has been resolved

's update26 Jun 2018, 17:21
Reviewer Update
Here we go again. The worst Wi-fi provider ever. Do not get this company to provide you with this so called service. You will spend hours on the phone, write tons of emails and have their technicians come to visit time and time again to no avail - it is just a waist of time, effort and not to mention the money spend as well. Money making scheme to get you to buy their equipment and pay exuberant amounts to try (but failing miserably) and resolve their installation mistakes in the first place. At then I am stll without WiFi service and have to resolve the issue on my own - nice going hey!!!