Worst internet performance and after service we have ever experienced.

I wish there was a minus 100 rating that could of been given. I am the internal IT by our company and one of my bosses uses Comtel for his internet service. Little did he know that it would be the worst service, internet performance and especially his account manger George Padly. My boss asked me if I could come have a look at his internet at home that is performing very bad doesn't matter how many times he phoned Comtel regarding this and the reason for the slow speeds that they give him every time is that it is the contention ratio on the line. Their technician told me that the contention ratio on his line is 4:1. How does the worst internet performance and slow speeds make sense if the contention ratio is 4:1 and by most other providers it is 10:1 with much better speeds and performance. Getting to George Padly. This man is the account manger for my boss's account and the most unprofessional man from my experience so they told me to speak to him every time. After all the diagnostics we have decided to move away from Comtel so I tried and tried being the key word getting a hold of George to arrange the cancellation. This man is never available at the office apparently because he is out on the road a lot so his office gave me his cell number that he also never picked/s up and then his office says they will get a hold of him on their Skype but George still just never gets back to a person until the one day he decides to. So when we eventually got in contact after about a 2 weeks period I spoke about moving on to Afrihost and that we want to cancel the Comtel account and his attitude immediately just got worse trying to fight it and saying that all these things about Afrihost that just is not true if you look at the difference between Comtel and Afrihost's profiles on Hello Peter never mind the fact that Afrihost has been voted ISP of the year for many years already and my personal experience with Afrihost that is excellent. Anyway, so my boss then said ok lets find out if Comtel will give us the same 100meg package for the same price to avoid downtime and George could get that pulled off. WHAT A MISTAKE THAT WAS. The upgrade took about 2 weeks to be fully active on the 100meg package, Can you believe it. My boss is now paying for a 100meg line that he never get proper speeds out of and when confronting Comtel regarding it the answer was still the contention ratio witch makes no sense if you remember from what I wrote earlier on this review. So once again my boss finally decided to move on completely from Comtel because things just do not get better. Again George was an issue to get a hold of so I just dealt with Danielle in regards to cancel the account with immediate effect for obvious reasons. Danielle put through the cancellation with immediate effect and even told me that the month of Sept will be credited because of the history on the account that was not asked for at all so I just said that is nice of you and thank you very much. Then when George got wind of this he contacted me via email to ask if my boss is having any issues witch is completely irrelevant at this point and I told him to not stress and that the cancellation was dealt with by Danielle. Once again his attitude immediately changed for the worst and trust me, much worse and unprofessional than the previous time. He was so upset like a child first going back and forth on email and the next thing he went over Danielle's head and forced us to give notice that I at least got down to a month notice because firstly he was throwing us with 3 month notice that has to be given according to contract but that in our eyes was irrelevant because of Comtel and George's service. We just want to get away from Comtel and George ASAP.

Bottom line never use Comtel as you internet service provider and if you do try to not let George Padly be your account manager.