What kind of service providers are you?

Been with Comtel for over a year, with a hell of a lot of complains... There is always issues regarding their cables and always busy with maintainance leaving us wit no internet but we need to pay in full every month.

Having to move to another Area, my husband enquires on what the process will be. They were quick to reply with a moving premisies fee of R1500 ex Vat once off payment. Then ask for our new address and reply saying that there are Tree's blocking the line of sight and is impossible for them to provide us with service at new address and therefore the only option is to cancel the service as of 1 august and a buy-cost of R1595.66 incl. VAT (the balance of install cost and the admin fee of R450) which will need to be paid.

So in my mind at the time, where the hell do i fork out all of this money. If you are a service provider for our Area and you cannot assist me.. Why are you providing a service? And how isit my problem if you cannot assist me? You need to make a plan... simple as that.. also, when you enquire on the service for the first time they hit you with "you pay in advance, so if you cancel your service end of this month, they wont immediately put of your wifi, you still have wifi till the end of next month" but im not benefiting to anything that has been said...

Anyway, we then receive a very rude email saying that as explained by the other sales exec, YOU will need to cancel your service as it is the only other option, and will have to pay before the service can be cancelled... even attached the cancellation form with a force of demand for it to be send back so that the service can be cancelled by 1/8/2020..

What kind of service provider are you?