Technical Installation Failure

Let me explain to you the severity of what transpired so that this company understands what I had to deal with. The incompetence of their technician who performed this installation is beyond words. How he could have left my property without ensuring that the installation was done correctly, that the signal was working and that the account was activated (Incorrect IP linked to the account), is beyond me.

I had not seen my son for over a month as I had covid. This weekend was our big weekend. We bought our snacks, planned our online gaming sessions and movie streaming. My little 10 year old was devasted and in tears, as was I, that this company's failure to do the job correct the first time, deprived us of this. No internet for the entire weekend. While it may seem trivial to Comtel, I assure you, it was not. I spent R500 on data for my phone to use as a hotspot just so that my son and I had something to do. But Comtel took something that was meant to be special, and completely messed it up.

No apologies on this planet can make up for that. After all the heap of praise, the positive reviews I did on this platform and Google, I have no alternative to retract those good reviews and let others know what I experienced.