Poor customer service and poor workmanship

Contacted Comtel call centre today to inform them that pole with the wifi antenna attached blew over during the night and i am working from home and to be connected all the time. The agent politely told me he can only log it but he can't say when the technicians will come out to fix it. Because his job is just to log it. So my question was. What's gna happen at month end when I must pay...what about my inconvenience and downtime. VERY VERY POOR SERVICE. I am definitely logging this with ICASA, OMBUDSMAN and Consumer protection department.