Nakeeb jacobs

I have a 10 meg line that's been running between 0.49 and 3.65 over the past 2 weeks,my wife has been calling the customer service for the past 2 weeks and all the excuses we received from Charlton (dont know the surname) and Nakeeb Jacobs that raised hes voice to me and just hung up,dont know what training you guys give to your agents but its unacceptable for a paying client to get treated like this.I will be calling in shortly to log a formal complaint,I've received 2 warnings from my company for contact avoidance and if I lose my job because of Comtel Communications,I will go to the Federal Communications Commission to help sort out your company.