NT
Nursultan T

1 reviews | Active since May 2016

06 May 2016, 12:57

Honestly worst internet service provider I have ever used.

I made an account just to say that the internet which is provided to me through Comtel is so bad that I resort to using my cell phone as a hotspot. This works out to about the same price as the only way to get more cap from them is buying 2GB for R100. No different choices or sizes. This would not be a major issue. However, their network allows me the privilege of gaming with ping as high as 3000 (three thousand) milliseconds and packet loss of up to 80% to local servers. The transfer speeds are decent late at night. But I once waited 10 minutes for my browser to load the speed test site. So it is inconsistent to say the least. The internet always disconnects, for example. I began writing this review at 12PM. The hotspot has been unable to connect to the internet for more than two hours now so I can post this review. I am moving out of this apartment building soon, and my dream is to get as far away from this internet connection as possible.

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Replies (4)
Comtel Communications
Comtel Communications's reply06 May 2016, 14:10
Official

Good day Nursultan,

 

Firstly Comtel would like to apologize for your experience.

 

Secondly we would appreciate some more details on the incident so this may be resolved. Please provide us with your name, or account number. Alternately the building/development in which you reside so we may know which link it is that is causing you grief.

Have you contacted our call center on *** or sent an email via ***?

We would appreciate your feedback so we may rectify this matter and provide you with a satisfactory service.

NT
Nursultan T's update06 May 2016, 14:28
Reviewer Update
I will say that you guys have excellent customer service. I have never had problems with your customer service. All my problems regarding errors with vouchers not working were solved. And I apologise if my complaint seemed angry. I am more sad than angry really. I reside in Student and Life - Castle View. And the internet in this place is advertised as fibre optic. I could get quicker internet if I plugged a fibre optic cable into a nokia 3310 and used it as a modem
NT
Nursultan T's update08 May 2016, 07:08
Reviewer Update
Here is a picture of my latency http://www67.zippyshare.com/v/yagq2ups/file.html
Comtel Communications
Comtel Communications's reply09 May 2016, 07:49
Official
Thank you for your response Nursultan. We would like to arrange for one of our support technicians to contact you to establish where the bottleneck is causing the high latency and attempt to resolve this matter. How would you prefer to be contacted?