1 reviews | Active since Jan 2018
HIDDEN FEES AND BAD CUSTOMER SERVICE
I recently had a very unpleasant experience with Comtel. I was surprised to find out that they had charged me a fee of R799 that I was unaware of. I had not been informed of this fee prior to the charge and was shocked to see it on my bill. The fee was not clearly communicated to me at all. I had no way of knowing that this fee was going to be charged. I was very unhappy with this and contacted Comtel directly to inquire about the charge.
The customer service representative I spoke to was unable to provide any explanation for the fee. I was very frustrated with this experience and felt that Comtel had taken advantage of me.
In my opinion, Comtel should be transparent about any fees they may charge their customers. It is not fair to charge a fee without any prior warning or explanation. Customers should be aware of any fees being charged to them. This is the only way to ensure fairness.
I will be sure to spread the word about my experience with Comtel so that other customers can be wary of any fees they may incur. No one should be taken advantage of in this manner.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we strive to inspire through efficiency in all that we do at Comtel Communications.
Please feel free to reach out to us on https://comtel.co.za/index.php/lets-connect/ with any further comments, concerns, or suggestions you wish to share. As forementioned, “Our entire team apologizes for the miscommunication that took place when scheduling your service appointment. Additional services were required during your service call out, however to ensure that your experience as our valued customer is satisfactory, our team will be in contact with you again soon as we are committed to resolve this matter. We appreciate your feedback, patience and continued support. 🔵Comtel Communications
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we strive to inspire through efficiency in all that we do at Comtel Communications.
Please feel free to reach out to us on https://comtel.co.za/index.php/lets-connect/ with any further comments, concerns, or suggestions you wish to share. As forementioned, “Our entire team apologizes for the miscommunication that took place when scheduling your service appointment. Additional services were required during your service call out, however to ensure that your experience as our valued customer is satisfactory, our team will be in contact with you again soon as we are committed to resolve this matter. We appreciate your feedback, patience and continued support. 🔵Comtel Communications