Full of promises

Vuma installed and no internet when I phoned vuma they said I must phone isp as they need to log a ticket, I phoned u to activate to be told only in a rude manner by person in support on Monday, I work online . And my daughter studies online, I need it up plz ,I'm loosing money also not being able to work plz advise the further steps, I've been a sturn supporter of comtel in our complex the whole time also