EXTREMELY BAD SERVICE!!! MONEY DRIVEN COMPANY!!!

Extremely poor service.

I reside in Mitchell's Plain and the internet connection is extremely extremely poor.

This was raised in the first incidence with Comtel support and I spoke to numerous support agents as I am paying for a 10 Meg line with a total of R800 a month, yet constantly getting a connection of 1Mb - 6Mb at its highest.

This is totally ******* as I am overpaying for a service that the company cannot even provide me with.

I had a troubleshooting session with a support engineer and they talk utter nonsense like placing a Routerboard behind their router is causing an issue. The support team Loves pulling the wool over their client's eyes.

I even argued with a support agent telephonically because he says that I have a DHCP client active on my router board that is the reason why I am having issues.

If I had any sort of DHCP client on my end how in the world will I get internet coming from the same router that this company supp**** me with? these are extremely basic knowledge in networking and I know this from experience.

Even when getting completely rid of the Router board on my end the internet connection still stays extremely poor, yet the company provides me with all this nonsense and comes up with excuses after excuses.

I currently work from home due to the Issues around Covid-19 however My own colleagues cannot hear me clearly over a Microsoft team's call, nor a phone call is made with the internet.

I queried this as well and the engineers confirmed that they are not blocking my VOIP traffic either and everything is perfect on their end.

I constantly need to be going back and forth and I cannot see the reason why a customer should revert back to a company that informed me in the email that my internet inspection went "PERFECT" yet cannot simply deliver half of the internet speed that I am paying for.

At this very moment My internet connection keeps on dropping, There is packet loss on the internet connection and getting less than 4MB download speed this very moment.

I am not sure what else to do as I have signed a contract with this telecommunications company yet they cannot deliver what they have promised.

Instead, the only solution around this is to have a point to point network setup, yet this comes out of my own pocket, YET, before I signed up with them they informed me that my area is fully covered and that there will be no issues because my signal is PERFECT due to the location of my home.

Utter nonsense and simply a sales stunt.

This company only believes in taking the money of its customers and not providing the proper support nor the appropriate technicians on the desk to actually resolve the issues you are facing.

I would not recommend Comtel as they cannot deliver what they say they are going to.