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Billy S

1 reviews | Active since May 2018

05 May 2018, 19:38

Comtel = Pathetic on weekends

Mother(fu^$$kn)Buffer!!!! Cant even watch Netflix on weekend evenings on a 6 Mb/s contract. Obviously cannot handle additional volumes when people visit the Westcoast on weekend!!!

0
Replies (5)
Comtel Communications
Comtel Communications's reply07 May 2018, 10:02
Official

Hi Billy S. We apologise for the experience you had over the weekend. Did you try calling our support department to have the matter resolved?

Comtel Communications
Comtel Communications's reply07 May 2018, 10:19
Official

Please provide us with your account code so we can investigate the matter and provide accurate feedback on the actual cause of the issue.

BS
Billy S's update07 May 2018, 10:37
Reviewer Update
Look... I have logged formal complaints several times already. The standard reply is exactly your reply above: "We will investigate....". But here is my account code anyway: C005072. I admit it seems as if the current issue is worse than just a weekend clog as the speed is still only around 2 Mb/s as we speak.
Comtel Communications
Comtel Communications's reply07 May 2018, 12:51
Official

We have investigated the matter, and it seems as if it is a contention/congestion issue. The matter has been escalated to our West Coast branch, who will dispatch a field team in due time in an attempt to beef up the high site to tackle the possibility of congestion. Once again we sincerely apologise for any inconvenience caused.

BS
Billy S's update07 May 2018, 14:02
Reviewer Update
Thank you for your honesty. I look forward to receiving the appropriate connectivity service.