Hellopeter
Share Your Experience

1 reviews | Active since Jan 2017

16 Apr 2018, 13:56

Comtel does not Respond to Email

I am an existing Comtel customer who has been promoting business for Comtel to friends and family (i.e. this time trying to get a friend connected to the internet)

I am extremely disappointed that my effort to give business to Comtel, has been totally ignored, even after several communications (i.e. WhatsAppp directly to sales person, 2 follow-up emails; and a further email to one of the executives "Greg")

If Comtel does not offer the service in the requested area (i.e. Manenberg, Cape Town in this case) then I would expect Comtel to have the decency to respond to my emails accordingly

I have been trying since the 05th March 2018 and still no feedback from Greg or the sale team in this regard

0
Replies (6)
Comtel Communications
Comtel Communications's reply16 Apr 2018, 15:32
Official

Hi Denver,

Please provide us with your client code and the name of the sales person so this may be rectified.

's update16 Apr 2018, 16:45
Reviewer Update
Send me your email address and I will forward you the entire sequence of events
's update24 Apr 2018, 10:25
Reviewer Update
This is exactly what I was referring to in my initial post ... Comtel doesnt respond to my communication I requested their email address on the 16th April 2018 (see previous post) and 8 days later --- still no response
Comtel Communications
Comtel Communications's reply24 Apr 2018, 10:44
Official

Hi Denver,

We responded to you post requesting your client code and the name of the sales person so this may be rectified.

Date stamped Apr 16, 2018
1 week ago by hello peter .

's update24 Apr 2018, 11:23
Reviewer Update
And on the 16th April 2018 (8 days ago) I asked you to send me your email address so that I can send you the entire transcript of my email communication I received an email from Simone this morning: And I quote: "I had just gone through my list on the system and saw that Ms ***X’s project has not been processed and the site survey has been denied, because a software line of sight had been done, however, according to them, there is no direct line of sight from her location to the high site. However, she was supposed to be notified but apparently this has not been done. However, I can have them rescan and have a look again to confirm whether this is indeed correct or not." I am aware that a software "line of sight" survey is not entirely accurate AND hope that Comtel will perform a physical "line of sight" survey soon Simone and Greg has all the details of Ms ***X in Manenberg
Comtel Communications
Comtel Communications's reply24 Apr 2018, 12:44
Official

we received no notification of your follow up response. Apologies as this fell through the cracks. We have emailed you, this could potentially be resolved via email.