1 reviews | Active since Jan 2018
Comtel business hours joke
This used to be a very nice company but recently they seem to be dragging the trust of their clients through their asses.
Service technicians are rude. This, I can deal with.
What I can't deal with is....
They say they are open till ten, but if you phone anywhere past eight you pretty much have the luck of the draw....they may or may not answer their phone.... you may or may not have internet for any late night work you need to do.
All I can say is.... I do not recommend. I will not be renewing my contract with them.
Good day Marisa R,
Firstly we apologise for the experiences you have had with our representatives. Secondly we apologise for the delay in response, however we have investigated your complaint on calling in to the call centre and not getting through. To confirm and deal with our specific complaints we will need your client ID. However in terms of general call center waiting times, our call center generally have a very quick turnaround, however during high volume times, the waiting time does increase as with any call centre. For this reason we do also accept complaints in writing via email, to, ***.
Good day Marisa R,
Firstly we apologise for the experiences you have had with our representatives. Secondly we apologise for the delay in response, however we have investigated your complaint on calling in to the call centre and not getting through. To confirm and deal with our specific complaints we will need your client ID. However in terms of general call center waiting times, our call center generally have a very quick turnaround, however during high volume times, the waiting time does increase as with any call centre. For this reason we do also accept complaints in writing via email, to, ***.