Very, very bad customer service from Computer Mania the Grove

I bought a SSD from Computer Mania The Grove on 24 May and on 30 May 2024 I left Gauteng province to go bury my dad who passed away on 29 May in Limpopo province. Before I left Gauteng province, I got a technician to install the SSD and the PC was working fine for about 2 or 3 days while I was in Limpopo province but it suddenly slowed down and after trying to reboot it, it gave me a blue screen, went into automatic repair and became non-responsive. When I came back to Gauteng province I took the PC for repairs and I was told that the SSD I bought from Computer Mania was faulty and thus *******ing any data loaded on it including Windows. I went to Computer Mania and explained my situation to the manager. Even after explaining my situation to him, he was so fixated on explaining their 10 days policy that the SSD has to be taken to their supplier who will test it to determine if it is faulty and would in most probably give me another one. I tried explaining my situation to him that I was in Limpopo province since 30 May and only came on June 9 and that I have urgent clients’ work that I needed to but my plea for assistance fell on deaf ears. He even left me standing talking to one of his colleagues in the shop to go and assist other clients. To say I’m such at such lack of empathy is an understatement but I’m at a loss for words for the kind of treatment I received from a senior person who should be looking after clients.