Untruthful Regarding reason for not accepting return

On 20/11/2017(Yesterday) returned HDMI item, which costed over R1000 to Cape Gate branch, on behalf of my father. Before purchase of item my father, via telephone, explained exactly what item or device he required. After purchase and checking of item, was found that the incorrect item was supp****. Item was never used/damaged/dirtied upon inspection by Computer Cape Gate manager when item was returned. Manager stated that because "package" was damaged he could not take back item, giving no other options even though package only required a little clear tape on back. As i did not want to upset myself further let my father discuss further via telephone with manager after i had left store. Being present while my father was on telephone with manager, the manager than suddenly stated that item was over a month old and could not be returned. Something completely different to what he had stated to me prior. Not to mention the fact that the invoice purchase date is 31/10/2017. Clearly Computer Mania's policy is to do as little as possible to assist customers in return policy situation and much as possible to ensure no refund or credit is given to customer. As this is not the first or second occurrence of such a manner with the same branch and manager, i see little reason to use Computer Mania services any further and report matter to Consumer Goods & Services Ombudsman. What makes matter even worse is that Computer Mania is the only actual computer store in Cape Gate Mall. Form now on i will rather get all such required business computer items Linkage even though they are located much further. At least they are more customer friendly in regard to returns and general services. Not to mention better quality products.