Unprofessional, disrespectful staff member upon request to return unused item

On Monday, 6 January 2025, I purchased a product from the Computer Mania store at Village Square (Durbanville) that remained unopened and unused, with the receipt intact.

On Thursday, 16 January 2025, I visited the store to return the item and inquired about their return policy, as I was unaware of the specific terms. The staff member informed me of a 10-day return window but, after she checked my receipt, she claimed I was beyond the allowed period and refused to assist further.

Initially, I left the store assuming she was correct, but upon rechecking the dates, I realised my return fell exactly within the 10-day timeframe. When I returned to clarify this, the staff member insisted I was wrong and added that the 10-day policy app**** only to faulty items. She said the details were in an email I supposedly received and, in a patronising tone, told me that in the future, I should ensure I read such emails. However, I never received any such email, as I explained to her.

Her attitude throughout the interaction was dismissive and accusatory, making me feel as though I was at fault for the miscommunication and causing unnecessary frustration. Although she eventually processed the return, it felt as though this was done begrudgingly and without any effort to resolve the situation respectfully.

I found this interaction both unprofessional and disappointing. Their staff members will be trained to treat customers with respect and professionalism, regardless of the circumstances.