SHOCKING SERVICE AND ACCUSATIONS

I took my AsusE410AM laptop back to Computer Mania, George, as the back seemed to wobble. I bought it at Cavandish Branch, CT. It was still under warranty. After THREE weeks I phoned to ask what happened to my computer. After another TWO days I was informed that the machine had PHYSICAL damage and it is deemed 'customer induced damage'! This computer never left its place where it sits on a desk in a study! As I was in fact accused of ***** and dishonesty, I am extremely upset. Both males at the shop inspected the machine and could not find any damage. They weren't very hopeful, as apparently Mustek mostly find complaints such as this to be the customer's fault. I asked for a detailed report to explain what physical damage could have caused the bent. It was ignored. What is extremely upsetting is that Mustek Limited, made this accusation, but cannot prove their finding. Even more so is the fact the Computer Mania simply washed their hands, gave poor support and almost no more than ....oh, we're just the sales people. Not good enough at all. This is a typical example of exactly how little control a customer has once your're sold a product. Simply accusing you of abusing a machine but too ***ardly to write a proper report with proof of your accusations is the lowest form of customer care and honesty. Shame on you.... you know there was NO ABUSE, but Computer Mania does not have the guts to take on their supplier, Mustek, and simply wash their hands. Be very careful in your dealings with these people. PS I've since had knowledgable people look at this 'abused' machine... they could not find any evidence of abuse and more likely a battery problem where it clearly shows that something is causing the outside to buckle.