Return product

I had a very unpleasant experience when returning an HDMI cable I had purchased. The staff member assisting me had quite an arrogant attitude, making it feel as though accepting the return was a favour rather than part of normal customer service.

Before purchasing the cable, I clearly explained what I needed it for, and the staff confirmed that this cable would work. However, when I returned it because it did not work as expected, the staff member made it seem as though the issue was my fault.

When I bought the cable, no one informed me that the box needed to remain in exactly the same condition as when leaving the store. The box only had a small tear at the top where it opens, yet I was told that a 15% deduction would be app****.

Although this was never communicated to me at the time of purchase, I did not argue about the deduction. However, the attitude and approach from the staff member made the experience very unpleasant, as it felt like they were doing me a favour instead of assisting a customer. After this experience, I would not recommend or use the Century City store again.