JK
Jill K

1 reviews | Active since Feb 2016

10 Feb 2016, 21:43

Refused to honor price of computer!

I paid a deposit of R1000 on a Toschiba laptop last week and was told by the very helpful sales assistant that the price of R8999 would hold until I came to pay the balance. At no time was I told that the time they would hold the computer at that price would expire. Went in today to pay balance and collect computer but the salesperson, Jean Paul, was not in and the staff in the shop refused to honor the price that I had been quoted for the laptop as the price had gone up. Since when does paying a deposit on an item not guarantee the price upon collection of that item. The shop manager was MOST unhelpful as was his manager, Charl Adams, at Head Office. In my opinion a contract between the shop and myself existed and the shop reneged. Upon reading the many other complaints about Computer Mania, I am not surprised. I trust that when Jean Paul returns to work, hopefully tomorrow, he will be disgusted at his colleagues handling of this matter and put things right. <br> <br> In this day and age of competition a business can ill afford to treat customers unfairly. May this be a warning to other, would be, Computer Mania customers in future!

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