SB
Sankie B

1 reviews | Active since Jan 2020

04 Dec 2022, 17:25

Refusal to sell a laptop to a customer.

at 09:05 I called Computer Manie in brooklyn Mall to ask if they had stock regarding a Lenovo ideapad laptop I wanted to purchase. I was told they had one in stock, onto which i informed them, that i would visit their shop shortly. when I came the temperory manager, JACQUES, helped me and fetched the laptop i requested. i went to fetch an adaptor and wanted to pay. i was then informed that I could not buy that laptop as it was for TAKEALOT!!!!!!. I demanded that I wanted that one and was prepared to pay the full amount in via card immediately as is my right by Consumer services (where my cousin is a manager). WHEN i ASKED FOR THE MANAGER NAME AND INFO i WAS TOLD THAT HE WAS OFF AND i COULD NOT CONTACT HIM AS jACQUES WAS IN CHARGE... I informed him that i shall report this behaviuor on Hello Peter where upon i was told that I am rude. they refused to sell me the product in store and said they could eliver one to me on Monday. I relented but then was told I am rude end they refused to sell the laptop and adaptor cable to me!. how can a cash full amount customer be treated like this. this shop owes me the money I had to pay for parking as well as my fuel money as i drove 14 km to go buy a product i was assured was available.

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Replies (1)
Computer Mania (Pty) Ltd
Computer Mania (Pty) Ltd's reply05 Dec 2022, 10:13
Official
Good morning Sankie. Apologies that your experience at our Brooklyn branch was less than favourable. Could you kindly call me on our head office number. Regards Colin (Sorry, but HelloPeter does not allow us to give contact details)