Poor service delivery and staff that really doesnt care

I am SO dissapointed in the sales people at kollonnade branch!!! I bought headphones from them in desember and somewhere in march it stopped working so i took it back for warranty repairs.The sales person told me it usually takes about 2 weeks to get it back.the 2 weeks went by and still no answer from them.then lockdown happened.i waited until the beginning of august to go and ask them if they got it back.when i got there and asked them they said there was a shipment that got delayed because of the coronavirus,but that it would definately arrive in a weeks time and that they would phone me when it gets back.since then a whole month has passed and when i went there again on 19 september they couldnt even find out where my headphones are!!! So as expected they just asked for my number and told me they would sort it out urgently with the repair manager.it is now again almost a week later and still no call from them.this is total bull**** and the worst service that i ever received and i would never buy anything from them again.they really just dont give a **** about customer service and they definately dont call you back as promised.