Poor customer service and warranty claim
I purchased a Lenovo laptop from computer mania canal walk in September 2024, in December 2024 the laptop started to make a crazy noise on the fan, when I got home from holiday I returned the laptop to the branch for a warranty repair, they assured me 10 working days. its now been over a month and not a word from them.
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Replies (2)
Computer Mania (Pty) Ltd's replyOfficial
27 Feb 2025, 09:52Good day Grant. Apologies for any inconvenience. The laptop was sent to Lenovo and the part replacement to a bit longer than expected. The store did update you last week and your laptop will be at Canal Walk, later today, for collection. Regards Colin
Computer Mania (Pty) Ltd's reply27 Feb 2025, 09:52
Official
Good day Grant. Apologies for any inconvenience. The laptop was sent to Lenovo and the part replacement to a bit longer than expected. The store did update you last week and your laptop will be at Canal Walk, later today, for collection. Regards Colin
's updateReviewer Update
03 Mar 2025, 14:43I finally received the laptop back. But the laptop has now a fresh install of windows on it. And never was I I told that this would happen. I have now lost all my work files.
Computer mania, it really seems you go out of your way to have the worst customer experience. I promise you this will be the last purchase my business makes from you.
Computer mania, it really seems you go out of your way to have the worst customer experience. I promise you this will be the last purchase my business makes from you.
's update03 Mar 2025, 14:43
Reviewer Update
I finally received the laptop back. But the laptop has now a fresh install of windows on it. And never was I I told that this would happen. I have now lost all my work files.
Computer mania, it really seems you go out of your way to have the worst customer experience. I promise you this will be the last purchase my business makes from you.
Computer mania, it really seems you go out of your way to have the worst customer experience. I promise you this will be the last purchase my business makes from you.