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Last year I purchased A Connex notebook from Computer Mania at the Tygervalley Centre. About three weeks ago it had started giving my daughter problems where it would completely freeze and then would not even switch off.

We then visited the store and requested that they send it away as it is still under warranty. The salesman there however repeatedly told us that that is what laptops do and was just not very helpful in that he did not seem to want to accept it in for a repair. After convincing him to book it in I realized that I did not have my sales slip. He then said that we could take it to any branch and have it booked in there.

After collecting the sales slip at home we went to the Howard Centre branch and the salesman then informed us that they are only a franchise, that they would have to send it to the head office which is a longer process than if I had taken it to a non-franchise store. He also found it odd that the Tygervalley branch had told me I could go to ANY branch. He did however book it in. Today it is almost two weeks later and have not heard back from them. I visited the Howard Centre branch today and was asked by the same salesman if I had not had any follow up phone calls... and then just gave me their head office number...Why couldn't he call? Maybe the book he was browsing through was more important?

I called the head office and the person(who found it strange that Howard Centre told me to call the head office) told me he couldn't pick up the repair number on his side and that he would have to call the Howard Centre branch and get back to me.... I haven't heard anything and have no idea where my unit is.

Does Computer Mania know at least?