LR
Llewellyn R

1 reviews | Active since Oct 2019

06 Jan 2024, 13:52

Pathetic client care

**** poor, pathetic service from Greenstone Computer Mania. I wouldn't trust these clowns enough to swap a calculator battery, nevermind touch a computer. Weeks and weeks of waiting for feedback, after spending 10's of thousands of rands ****erally) at this very branch. I've had to resort to phoning their suppliers DIRECTLY because not a single person in this store can tell me where the faulty graphics card they sold me is? I will slander this company for pathetic client-facing support and after sale service, until i am blue in the face. To the owner of this branch; you should be ashamed. You roll around in the money i've spent in your store, but your lazy work force is still using the "the suppliers are currently closed" excuse when Rectron (Your supplier, FYI, because i doubt anybody in your store knows this) has been open for over a week. Fix your ****. Fix your staff.

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Replies (1)
Computer Mania (Pty) Ltd
Computer Mania (Pty) Ltd's reply10 Jan 2024, 11:26
Official
Good day Llewellyn. Apologies for any inconvenience caused over the festive season. You returned the graphics card on the 20th of December. It was sent to our supplier, for testing. The supplier was closed from December 22nd until the 3rd of January. We received confirmation, from the supplier, yesterday, that the card was faulty and you have subsequently been called and I believe you have requested a refund. I shall ensure that the refund is processed. Wishing you all the best for 2024. Regards. Colin