Outstanding customer support from Computer Mania Pinelands and their support team

For the past 2 and a half months I've been back and forth to Computer Mania( CM) due to issues with keyboards I've bought from them.

Initially I purchased a Razer keyboard from them. Within just under 2 months, a few keys were starting to fade and scratch, causing the lettering to disfigure. I contacted their support branch in Montague Gardens, and spoke to Michael, who was extremely helpful, professional, and punctual and assisted me throughout the entire ordeal. He organized that a replacement Razer keyboard was sent to the branch I purchased the original keyboard from. Upon picking up the replacement keyboard, the staff at the Pinelands branch were friendly and happy to assist me.

A little under 2 weeks after receiving the replacement keyboard, only one key started to fade, but pretty badly, that there was no more lettering on that specific key, but rather a smudge from the backlight shining through. I contacted Michael again and asked for either a refund/credit or a swap out for a different brand of keyboard. He was yet again happy to assist me and organized a swap out keyboard of my choice. (I chose the Cougar brand).

Upon collecting the swap out unit, the manager himself at the Pinelands branch spoke to me and was friendly to assist me in any way possible. Upon getting home and testing out the new keyboard, three keys didn't work.

I took that keyboard back to CM and got a new keyboard (Logitech, a different brand to the last two aforementioned brands). I asked the manager to test the keyboard in front of me and all was within working order.

I understand that durability of a unit, and a unit being defective is not CM's fault, but rather a QC fault from the manufacturer's side. While the past 2 months have been frustrating due to products not working as intended, or the durability of said product was subpar to what was advertised, the CM Pinelands team, along with Michael from customer support have been extraordinary with helping me resolve this matter and keeping their customers happy. I would highly recommend the Pinelands CM branch to those in Cape Town and surrounding areas. I will definitely be purchasing products from them again in the future.