No product returns allowed?!
On the 07 May 2022 , we bought a headset From computer Mania Tyger Valley Branch: Make MIC Kraken Black Item number ***. R1799.00 incl vat. On the 14 August we where forced to return the Headset, as it was faulty. I requested/insisted that the product be replaced with a similar one or then a refund.. After doing only a visual inspection the sales person totally refused to grant my request and informed us that we where not entitled to a refund or product exchange but that they will have to send it away for a repair warranty?
After one week received no feedback at all.
Please may I have your feedback regarding this and please clarify your stance regarding product returns Under the consumer protection act ?
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Computer Mania (Pty) Ltd's replyOfficial
19 Aug 2022, 11:29Good day Marius. Brandon, from Tygervalley has called you this morning informing you that the headset was found to have a manufacturing defect and that you are welcome to a new one or a refund (in terms of the CPA). The CPA only covers faulty goods and not damaged goods. As a retailer, we reserve the right to determine that the failure is due to a manufacturing defect. We sell electronic goods and one can unfortunately not detect liquid or power surge damage on a visual inspection. Regards Colin
Computer Mania (Pty) Ltd's reply19 Aug 2022, 11:29
Official
Good day Marius. Brandon, from Tygervalley has called you this morning informing you that the headset was found to have a manufacturing defect and that you are welcome to a new one or a refund (in terms of the CPA). The CPA only covers faulty goods and not damaged goods. As a retailer, we reserve the right to determine that the failure is due to a manufacturing defect. We sell electronic goods and one can unfortunately not detect liquid or power surge damage on a visual inspection. Regards Colin