Never suport mania strugle now for more than a year to sort this out

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding an Epson printer I purchased on 12 January 2025.

From the very beginning, I have experienced ongoing issues with the printer. The main problem is that it leaks ink, which causes smudging on printed pages and makes it difficult to use the printer properly. This issue has persisted since the day I bought the unit.

I have attempted to resolve this matter by contacting Computer Mania as well as Epson directly via email. Unfortunately, I have not received any meaningful feedback or assistance from either party. This lack of response and support has been extremely frustrating.

I am very disappointed with both the product quality and the level of customer service I have received. As a customer, I expect a working product and proper after-sales support.

I kindly request that this matter be addressed as soon as possible. I would appreciate either a repair, replacement, or guidance on how this issue will be resolved.

Please treat this matter as urgent. I look forward to your prompt response.

My next step will be to go to onutsman and complain on hallo pieter

My printer leak from day one contact epson and computer mania alot of time with no suport

Kind regards,